Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Linda Goodall

San Antonio,TX
Linda Goodall

Summary

Hardworking employee with over a decade of experience in customer service in the grocery and insurance industries. I'm highly-motivated with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. A leader amongst peers while adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
years of professional experience

Work History

The Hartford Insurance
San Antonio, TX

Sales Development Specialist
03.2022 - 08.2023

Job overview

  • Direct accountability for enabling the business growth throughout the sales acquisition process.
  • Strong communicator who can quickly build rapport with customers.
  • Actively participated in cross-functional teams focused on driving meaningful change within the organization.
  • Pre-qualify accounts, screen calls, assign leads, and schedule call backs to small business owners.
  • Puts customers first by building strong relationships, being responsive to the customer - including throughout online chat, follow ups on open quotes, closes the sale and communicates outcomes.
  • Supports a high performing sales culture. Acts with confidence, operates nimbly, prioritizes and managers daily work activities.

The Hartford Insurance
San Antonio, TX

Tier II Billing Specialist III
04.2020 - 03.2022

Job overview

  • Provides Verbal as well as written billing breakdowns for customer service representatives, insureds, and agents.
  • applies payment arrangements when needed/necessary.
  • Moves money and apply balances when audits and process changes are processed.
  • Issues disbursement checks when applicable.

The Hartford Insurance
San Antonio, TX

Audit Service Coordinator III
03.2019 - 03.2022

Job overview

  • Provides low customer effort experiences for both insureds and agents through offering step by step process on completing an audit in a timely manner
  • Leverage knowledge and resources to provide breakdown of completed audits in verbiage understood by even a new employee of the company.
  • uses prior customer service abilities to go further in helping with process changes that would apply to audits completed, officer exclusion backdates, and further research needed for the customer.
  • Assists with audit related billing questions.
  • Manages and assists with escalation work orders and research as needed.

The Hartford Insurance
San Antonio, TX

Customer Relations Specialist
09.2016 - 03.2019

Job overview

  • Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, then leverage knowledge and resources to provide the appropriate solutions.
  • Member of the advanced skill team to rewrite full policies and apply specialized coverages.
  • Top escalation representative for the team, applied people skills to de-escalate hairy situations as well as able to lead and teach fellow co-workers to do the same.

H-E-B Grocery
San Antonio, TX

Perishables Representative
04.2013 - 09.2016

Job overview

  • Team Lead who managed a team of 6.
  • Responsible for scheduling, period inventory, sales reports, and ordering product with effectively maintaining a budget.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Managed product rotation activities based on expiration dates and FIFO principles.
  • Conducted regular audits on refrigeration units to ensure proper functioning.
  • Inspected and monitored product quality, shelf life, and temperature of perishable items.
  • Maintained accurate records of stock levels and expiry dates.
  • Supported marketing initiatives by promoting new products in the perishables section.
  • Created labels for all incoming packages containing perishable goods.
  • Ensured compliance with food safety regulations during handling operations.
  • Developed strategies to minimize spoilage and waste of perishables.
  • Helped customers select products best fitting personal needs.
  • Assisted in ordering perishable products to ensure adequate supply.
  • Verified incoming shipments against purchase orders for accuracy.
  • Generated reports on daily sales figures for perishables items.
  • Maintained neat and clean equipment and facilities.
  • Organized storage areas for efficient retrieval of perishables.
  • Monitored customer complaints concerning quality or availability of perishables.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers to determine wants or needs.

Education

Northwest Vista College
San Antonio, TX

Associate of Arts from Criminal Justice
05.2015

Skills

  • Marketing Support
  • Professional Demeanor
  • Lead Qualification
  • Sales Forecasting
  • Relationship Development
  • Processing Payments
  • Account Updating
  • Complaint Resolution
  • Data Entry
  • Customer Service
  • Call Center Operations
  • Problem-Solving Skills
  • Verbal and Written Communication
  • Call Center Customer Service
  • Providing Customer Support
  • Documentation and Reporting

References

  • Jaci Almanza - Audit Manager - The Hartford Insurance - 2106203575
  • Sarah Sanders - Audit Manager - The Hartford Insurance - 8304236926
  • Eric Campbell - Co Owner - Committed Copywriting - 5127122980

Timeline

Sales Development Specialist

The Hartford Insurance
03.2022 - 08.2023

Tier II Billing Specialist III

The Hartford Insurance
04.2020 - 03.2022

Audit Service Coordinator III

The Hartford Insurance
03.2019 - 03.2022

Customer Relations Specialist

The Hartford Insurance
09.2016 - 03.2019

Perishables Representative

H-E-B Grocery
04.2013 - 09.2016

Northwest Vista College

Associate of Arts from Criminal Justice

Similar Profiles

CREATE PROFILE
Linda Goodall