Professional Summary
Overview
Work History
Education
Skills
Timeline

Joel Fantazzi

Enterprise Holdings
Anchorage
13
years of professional experience

Dedicated Customer Service Representative with expertise in problem resolution, data entry, and process optimization. Proven track record in managing high-stress situations and training new hires to enhance team performance.

Work History

Customer Service Representative

13 Years 2 Months
Enterprise Holdings | 06.2013 - Current
  • Resolved customer inquiries and complaints via phone and email, ensuring satisfaction and retention.
  • Trained new hires on customer service protocols, enhancing team performance and service quality.
  • Collaborated with cross-functional teams to streamline operations, improving response times for customer requests.
  • Managed rental transactions efficiently, facilitating seamless vehicle pick-up and drop-off processes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Arts - Fine Arts

University of Alaska Anchorage | Anchorage, AK

Skills

Data entry
Process optimization
Problem resolution
Conflict resolution
Active listening
Critical thinking
Scheduling
Data collection
Proofreading

Timeline

Customer Service Representative

Enterprise Holdings
06.2013 - CurrentRead More

University of Alaska Anchorage

Bachelor of Arts from Fine Arts
Read More
Joel Fantazzi