Dedicated Customer Service Representative with expertise in problem resolution, data entry, and process optimization. Proven track record in managing high-stress situations and training new hires to enhance team performance.
Work History
Customer Service Representative
13 Years 2 Months
Enterprise Holdings | 06.2013 - Current
Resolved customer inquiries and complaints via phone and email, ensuring satisfaction and retention.
Trained new hires on customer service protocols, enhancing team performance and service quality.
Collaborated with cross-functional teams to streamline operations, improving response times for customer requests.