Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Joel Fernandez

San Diego,CA

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager

Fernando-Landscaping
01.2016 - Current
  • Company Overview: Family-owned landscaping business.
  • Managed family-owned landscaping business.
  • Presented proposals to potential clients outlining design concepts, cost estimates, timelines, and materials lists for informed decision-making.
  • Completed projects within budget constraints while maintaining the highest quality standards in materials and installation methods.
  • Developed strong relationships with clients and vendors, leading to increased referrals and repeat business.
  • Enhanced landscape aesthetics by designing and implementing creative landscaping plans.
  • Streamlined operational processes for more efficient use of resources and reduced costs.
  • Ensured compliance with local environmental regulations through careful planning of planting locations and selection of appropriate species native to the region.
  • Maximized employee productivity by establishing clear performance expectations and providing ongoing feedback through regular evaluations.
  • Coordinated with other departments within the company to ensure seamless project execution and enhance overall customer experience.
  • Implemented sustainable landscaping practices, resulting in reduced water usage and lower maintenance costs.
  • Improved overall landscape health with diligent pruning, fertilization, pest control measures, and irrigation system maintenance.
  • Developed custom maintenance schedules tailored to each property's unique needs, ensuring optimal landscape health and appearance.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues, maintaining long-term client relationships.
  • Cut trees and shrubs to shape and maintain landscape
  • Removed debris and waste from outdoor areas.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Removed tree stumps, roots and debris for cohesive landscape appearance.
  • Maintained gardening tools by replacing blades and fluids.
  • Prepared soil for planting and sowing.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
  • Inspected gardens for pests, weeds and diseases
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Utilized lawn striping methods for healthy grass growing and appearance.
  • Developed and maintained efficient irrigation system for outdoor areas.
  • Coordinated with other landscaping professionals to improve outdoor areas.
  • Assisted with irrigation system maintenance and repair
  • Collaborated with gardeners to plan and design outdoor spaces.
  • Installed stonework according to landscape design plan and client specifications.
  • Provided care for landscaping environments, ensuring attention to detail.
  • Solved problems efficiently and maintained professional communication.

Police Recruit

San Diego Police Department
10.2021 - 07.2022
  • Ability to maintain sufficient level of fitness to safely perform as a law enforcement professional.
  • Ability to be aware of control, express emotions appropriately, and to handle interpersonal relationships judiciously and empathetically.
  • Ability to maintain confidence in uncertain situation.
  • Excellent judgment and ability to act under pressure.
  • Ability to thrive in diverse population.
  • Collaborates in building stronger relationships with community members, upholding best practices of Community Oriented Policing.
  • Conducted many scenarios criminal investigations by gathering evidence and interviewing victims and witnesses.
  • Communicated effectively, both orally and in writing.
  • Composed reports containing technical information.
  • Followed safety procedures and responded calmly in emergency situations.
  • Gained knowledge of police procedures, including crime/incident investigations.
  • Successfully completed firearms training.
  • Demonstrated leadership as a team and section leader.
  • Acquired proficiency in San Diego Regional Radio Codes.

Paralegal Volunteer

Torrance Courthouse
01.2018 - 05.2020
  • Reviewed divorce cases, paternity cases, and restraining orders.
  • Edited and proofread legal documents to verify accuracy.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Increased efficiency in legal document production with advanced proficiency in legal software applications.
  • Strengthened case presentations with detailed investigative work and evidence gathering.
  • Conferred with clients and other involved parties to gather and track case information.
  • Improved client trust and satisfaction, providing comprehensive support and updates throughout case progression.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Contributed to successful case outcomes through diligent fact investigation and witness interviews.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Attended court hearings and depositions to take notes and document proceedings.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Managed photocopying and collection of legal documents.
  • Assisted in training new volunteers and supported lawyers with case preparation.
  • Scheduled client appointments and translated for non-English-speaking litigants.

Customer Service Representative

Chin's Szechwan Cuisine
01.2013 - 02.2014
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Maintained a clean and welcoming environment, contributing to positive customer experiences.
  • Reduced wait times by quickly clearing tables after guests departed, preparing them for incoming patrons.
  • Proactively monitored inventory levels, alerting management to necessary stock replenishments in a timely manner.
  • Developed relationships with regular customers, fostering loyalty through personalized service and attention to detail.
  • Assisted in training new hires, sharing best practices for optimal performance.
  • Exemplified strong multitasking skills, managing multiple orders simultaneously without errors.
  • Supported fellow team members during busy periods by stepping in to assist when needed.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Maintained a cash fund and restocked supplies.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Greeted guests with genuine hospitality and assisted with training new employees.
  • Demonstrated attention to detail in organizing inventory and invoices.

Customer Service Representative

Liquor Store Leucadia
02.2011 - 12.2012
  • Replenished stock, verified prices, and removed expired items.
  • Assisted customers and maintained a clean store environment.
  • Arranged materials, ensuring proper grammar, punctuation, and format.
  • Handled cash transactions accurately, maintaining balanced registers at shift end.
  • Operated office equipment and answered inquiries via phone and in person.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Bachelor of Arts - Spanish Linguistics, Criminal Justice Admin-Minor

California State University Dominguez Hills
Carson, CA
05.2020

Associate in Arts - Liberal Arts Emphasis in Social and Behavioral Science

MiraCosta Community College
Oceanside, CA
05.2017

Skills

  • Trilingual: Spanish, Mayan Qanjobal, English
  • Microsoft Office
  • Windows
  • Mac
  • iPod
  • Google Chrome
  • Safari
  • Typing
  • First Aid
  • CPR
  • Administrative paperwork
  • Defensive tactics
  • Critical thinking
  • Background checks
  • Polygraph exams
  • Psychological evaluations

Certification

Valid California Driver's License, 08/17/26

Awards

Recipient of five private scholarships, MiraCosta College

Timeline

Police Recruit

San Diego Police Department
10.2021 - 07.2022

Paralegal Volunteer

Torrance Courthouse
01.2018 - 05.2020

Manager

Fernando-Landscaping
01.2016 - Current

Customer Service Representative

Chin's Szechwan Cuisine
01.2013 - 02.2014

Customer Service Representative

Liquor Store Leucadia
02.2011 - 12.2012

Associate in Arts - Liberal Arts Emphasis in Social and Behavioral Science

MiraCosta Community College
Valid California Driver's License, 08/17/26

Bachelor of Arts - Spanish Linguistics, Criminal Justice Admin-Minor

California State University Dominguez Hills

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