Ricardo Aguayo
Indianapolis,IN
Summary
Dynamic Sales Associate Manager at Al Fernando Group with a proven track record in customer engagement and relationship building. Leveraged Salesforce proficiency to drive revenue growth and enhance customer satisfaction. Recognized for training new associates and implementing strategic sales initiatives. Experienced with sales management, focusing on team leadership and customer relations. Track record of effective communication and problem-solving abilities to achieve consistent results. Efficient car detailer successful in completing cleaning and maintenance tasks quickly and thoroughly and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Sales Associate Manager
Al Fernando Group
10.2023 - Current
- Assisted in training new sales associates on product knowledge and customer engagement techniques.
- Executed daily sales strategies to maximize customer satisfaction and drive revenue growth.
- Adapted quickly to changing product lines, ensuring accurate information was communicated to customers.
- Collaborated with team members to maintain visual merchandising standards and store presentation.
- Developed strong relationships with customers, fostering loyalty through exceptional service and follow-up communication.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
Car Detailer
Prime Car Wash
04.2018 - 11.2021
- Performed comprehensive vehicle cleaning and detailing, ensuring high standards of presentation and customer satisfaction.
- Trained new team members on detailing techniques and safety protocols to maintain operational consistency.
- Developed best practices for detailing processes, improving overall efficiency in service delivery.
- Addressed customer inquiries and concerns professionally, enhancing client relationships and repeat business opportunities.
Head Waiter
El Alazan
12.2017 - 04.2019
- Supervised dining room operations to ensure optimal service quality and guest satisfaction.
- Collaborated with kitchen staff to streamline communication and enhance food delivery efficiency.
- Supervised server staff and simultaneously served personal section of tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Education
High School Diploma -
Franklin Central High School
Indianapolis, INSkills
- Customer engagement
- Salesforce proficiency
- Sales calls
- Rapport and relationship building
- Product knowledge
- Verbal and written communication
- Strategic planning
- Solution selling
- Relationship building
- Communication skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Interests
- Gym Workouts
- Swimming
- Team Sports
- Volunteering
- Outdoor Recreation
- Playing Sports
- Video Gaming
- Auto Repair/Restoration
Timeline
Sales Associate Manager
Al Fernando Group
10.2023 - Current
Car Detailer
Prime Car Wash
04.2018 - 11.2021
Head Waiter
El Alazan
12.2017 - 04.2019
High School Diploma -
Franklin Central High School