Joel Figueroa
Mesa,AZ
Summary
Proven leader at Waffle House Inc, adept in bilingual communication and productivity. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and well- balanced nature.
Overview
14
14
years of professional experience
Work History
3rd Shift Supervisor
Waffle House Inc
11.2010 - Current
- Handled customer concerns or complaints professionally when escalated beyond the capabilities of direct reports.
- Coordinated with cross-functional teams to troubleshoot issues that arose during production processes, facilitating swift problem resolution.
- Continually sought opportunities for cost reduction without compromising service quality or employee satisfaction levels.
- Developed strong relationships with team members, providing support and guidance for professional growth.
Education
High School Diploma -
Skyline High School
Mesa, AZSkills
- Technical knowledge
- Employee Training
- Industry Expertise
- Positive Attitude
- Problem-Solving
- Team Leadership
- Strong verbal and written communication
- Team motivation
- Decision-making capabilities
- Goal Setting and Tracking
- Shift Paperwork Completion
- Inventory Counts
- Role Modeling
- Conflict Resolution
- Safety processes and procedures
- Policy and Procedure Enforcement
Languages
sp
Native or Bilingual
Timeline
3rd Shift Supervisor
Waffle House Inc
11.2010 - Current
High School Diploma -
Skyline High School