Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Joel Figueroa Ramirez

Nursing
Fall River,MA

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

6
years of professional experience
1
Certification

Work History

Whirlpool Corporation

Technical Support
05.2021 - Current

Job overview

  • Documented support interactions for future reference.
  • Managed high levels of call flow and responded to technical support needs.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Gabriel Care

Case Manager
02.2018 - 04.2020

Job overview

  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
  • Collaborated with an interdisciplinary team to determine timely delivery of services.

Education

Universidad Adventista De Las Antillas
Mayaguez, PR

Bachelor of Science from Nursing
05.2015

Diman Regional Technical Institute - School of Practical Nursing
Fall River, MA

High School Diploma
06.2006

University Overview

  • Completed AP course in HVAC

Skills

  • Multidisciplinary Collaboration
  • Service Assistance
  • Child Abuse and Neglect Identification
  • Community Service Programs
  • Victim Assistance
  • Highly Effective Communication
  • Case Investigation
  • Reactions Awareness

Accomplishments

  • Provided assistance to nursing staff with patients in the ER department during my time volunteering at Charlton Hospital


Certification

  • BLS - Basic Life Support

Languages

Spanish
Native or Bilingual

Timeline

Technical Support

Whirlpool Corporation
05.2021 - Current

Case Manager

Gabriel Care
02.2018 - 04.2020

Universidad Adventista De Las Antillas

Bachelor of Science from Nursing

Diman Regional Technical Institute - School of Practical Nursing

High School Diploma

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Joel Figueroa RamirezNursing