Joel Gonzalez
Munch Supply / Marcone HVAC
ELGIN,IL
2
Languages
11
years of professional experience
Dedicated Sales Representative with expertise in customer service and sales. Enhanced team collaboration and maintained positive client relationships through effective communication and reliability. Focused on delivering results and adaptable to evolving needs, bringing a fresh perspective and commitment to quality.
Work History
Counter Sales Representative
1 Year 10 Months- Provided technical support to customers regarding HVAC products and services.
- Conducted regular product knowledge sessions to enhance team expertise in HVAC offerings.
- Resolved customer inquiries and complaints professionally, maintaining positive relationships.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Welcomed customers and offered immediate assistance in line with business policies.
- Answered telephone calls to offer information and promote business products.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Finalized sales by completing payments and required paperwork.
- Informed customers about important policies and conditions on sales.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Documented orders in computer system with general conditions and special customer requirements.
- Resolved customer issues efficiently, ensuring repeat business and positive word-of-mouth referrals.
- Assisted team members in meeting sales targets through collaborative efforts and sharing of best practices.
- Participated in ongoing training sessions to stay informed about new products, trends, and industry developments.
- Enhanced customer loyalty with attentive service, building long-term relationships with clients.
- Boosted customer satisfaction by providing excellent product recommendations and personalized service.
Senior Residential Technician
5 Years 1 Month- Installed and serviced residential appliances, ensuring optimal performance and customer satisfaction.
- Diagnosed technical issues in appliances, utilizing troubleshooting skills to resolve problems effectively.
- Maintained accurate records of service calls and repairs, enhancing operational efficiency and accountability.
- Collaborated with team members to streamline workflows, improving response times for customer requests.
- Trained junior technicians on best practices for installation and maintenance procedures, fostering skill development.
- Implemented safety protocols during service operations, reducing risks associated with appliance handling and repair.
- Developed strong customer relationships through effective communication and reliable service delivery, boosting client retention rates.
- Conducted routine inspections to maintain building cleanliness, identifying potential problem areas and quickly resolving any issues found.
- Maintained detailed records of completed tasks, inventory levels, and upcoming maintenance activities for effective resource allocation.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and providing top-notch customer service.
- Utilized various tools and equipment safely while adhering to all safety protocols during tasks.
- Ensured project deadlines were met with punctuality, dedication, and commitment to quality workmanship.
- Enhanced safety measures by promptly reporting any hazards or concerns to the lead handyman.
- Implemented safe working practices adhering to OSHA regulations, reducing workplace accidents and injuries.
- Operated high-powered vacuum systems for efficient duct cleaning services.
- Conducted thorough assessments of ductwork to identify cleaning needs and potential issues.
Field Technician & Office Support
3 Years 6 Months- Operated specialized equipment for water extraction and drying processes.
- Assessed property damage to develop effective restoration plans.
- Collaborated with insurance representatives to facilitate claims processing.
- Implemented quality control measures to ensure compliance with industry standards.
- Coordinated project timelines and resources for multiple restoration jobs simultaneously.
- Evaluated claims for accuracy, ensuring compliance with policy guidelines and regulatory standards.
- Collaborated with adjusters to resolve complex claims issues, enhancing customer satisfaction and retention.
- Implemented process improvements that streamlined claims processing and reduced turnaround times.
- While working in office support, I remotely answered phone calls and assisted field techs with whatever they needed. Also set up meetings both personally and through phone call meetings with insurance adjusters.
Education
Certificate of Completion in Flood Remediation - Restoration
Certificate Of Completion in Fire & Smoke Remediat - Fire & Smoke Remediation
Skills
Collaborative teamwork
Heating systems
Customer service
Claims investigation
Quality control
Interpersonal communication
Customer service
Multitasking
Team collaboration
HVAC and refrigeration systems
Interpersonal communication
Customer assistance
Remote work experience
HVAC system evaluation
Claims assessment
Property loss assessment
Sales order processing
Product quality assurance
Remote work
Reliable and responsible
Honest and dependable
Creative thinking
Policy interpretation
Virtual teamwork
HVAC product knowledge
HVAC troubleshooting
HVAC installation techniques
Equipment installation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Counter Sales Representative
Munch Supply / Marcone HVAC
01.2024 - 11.2025Read More
Senior Residential Technician
Sears Home Services, A Division Of The Sears Holding
09.2018 - 10.2023Read More
Field Technician & Office Support
GF Restoration
03.2015 - 09.2018Read More
Costa Education Group
Certificate of Completion in Flood Remediation from Restoration
Read More
Fire & Smoke Remediation
Certificate Of Completion in Fire & Smoke Remediat from Fire & Smoke Remediation
Read More