Joel Good
Lancaster,PA
Summary
Passionate and adaptable professional seeking a career transition into Human Resources. Proficient in navigating complex scenarios and resolving issues with empathy and precision. Adept at quickly grasping new concepts and dedicated to learning the intricacies of HR practices, policies, and compliance.
Overview
2
2
years of professional experience
Work History
Case Manger
Community Services Group
03.2023 - Current
- Successfully coordinated services in conjunction with external agencies, organizations, and healthcare professionals, to deliver impactful benefits to clients.
- Aided clients in navigating complex systems, facilitating access to critical resources such as housing, legal services, and public benefits
- Developed and executed comprehensive case management plans tailored to meet individual client needs and goals, ensuring their overall well-being and progress.
Customer Service Associate
Lowes Home Improvment
03.2022 - 03.2023
- Assist a high volume of customers with a positive demeanor, prioritizing their satisfaction.
- Maintain customer satisfaction through innovative strategies aimed at promptly addressing needs and resolving concerns, ensuring long-term loyalty.
- Streamline operations by efficiently managing store inventory, transactions, new purchase orders, and pricing requirements.
Emergency Rental Assistance Program Intern
Tenfold
05.2022 - 06.2022
- Conducted client screenings and maintained precise records in case files.
- Offered clients expert guidance on available community resources to address their family's specific needs.
- Conducted home wellness checks under the supervision of licensed social worker, verifying client well-being and promoting a safe environment.
Education
Bachelor of Science - Psychology
Penn State University
12.2022
Skills
- Proficient in both written and verbal communication
- Skilled in MS Office applications
- Eligibility Assessments
- EMR Systems
- Accurate and diligent in data entry and maintenance
Timeline
Case Manger
Community Services Group
03.2023 - Current
Emergency Rental Assistance Program Intern
Tenfold
05.2022 - 06.2022
Customer Service Associate
Lowes Home Improvment
03.2022 - 03.2023
Bachelor of Science - Psychology
Penn State University
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