Joel Greager
Prospect Park,PA
Summary
Dynamic Area Customer Service Manager at Lennar Homes with a proven track record in enhancing team productivity and resolving complex customer issues. Skilled in relationship building and team training, I streamlined workflows, significantly reducing complaints while fostering a collaborative environment. My strong leadership and financial acumen drive consistent performance improvements.
Overview
16
16
years of professional experience
Work History
Area Customer Service Manager
Lennar Homes
Trenton, NJ
04.2019 - Current
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Managed escalated customer complaints, resolving issues efficiently to maintain strong client relationships.
- Achieved consistent performance improvements by setting clear expectations and closely monitoring team progress.
- Streamlined workflow processes, increasing overall efficiency within the department.
- Established strong partnerships with external vendors, improving supply chain management and product availability.
- Conducted regular performance reviews of team members, identifying areas for improvement and offering constructive feedback.
- Fostered a collaborative work environment through effective communication and teamwork across all levels of staff.
- Initiated proactive measures for potential issues, reducing the number of inbound customer complaints significantly.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Property Manager
Kaiserman Company
06.2009 - 03.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Education
N/a -
Tennessee University
Knoxville, TNHigh School Diploma -
Chichester High School
Boothwyn, Pa06.2002
Skills
- Exceptional communication
- Team management
- Brand representation
- Financial acumen
- Strong leadership
- Team collaboration
- Customer engagement
- Relationship building
- Complaint handling
- Appointment coordination
- Team training and development
- Troubleshooting
- Problem-solving abilities
- Time management
- Teamwork and collaboration
Timeline
Area Customer Service Manager
Lennar Homes
04.2019 - Current
Property Manager
Kaiserman Company
06.2009 - 03.2019
N/a -
Tennessee University
High School Diploma -
Chichester High School