Joel Guerrero
Yakima,WA
Summary
Dynamic leader with a proven track record at Ss Steiner, enhancing team productivity through strategic project management and effective mentorship. Skilled in conflict resolution and operational efficiency, I foster collaboration and innovation, driving teams to exceed goals while ensuring compliance and quality standards. Committed to developing talent and optimizing workflows for success.
Overview
10
10
years of professional experience
Work History
Leader
Ss Steiner
Yakima, WA
10.2018 - 09.2023
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Product or Service and assigned duties.
- Oversaw day-to-day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Assisted with new hire processing and existing training programs.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
Supervisor
Ychops
Yakima, WA
08.2013 - 11.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Education
High School Diploma - Mathematical Sciences
Davis High School
Yakima, WA06.2007
Skills
- Project management
- Employee training
- Team building
- Regulatory compliance
- Customer service
- Conflict resolution
- Performance evaluation
- Workflow optimization
- Strategic planning
- Mentorship
- Operational efficiency
- Relationship building
- Motivating teams
- Influencing others
- Equipment troubleshooting
- Expense control
- Quality assurance controls
- Contract oversight
- Line management
- Team leadership
- Goal setting
Timeline
Leader
Ss Steiner
10.2018 - 09.2023
Supervisor
Ychops
08.2013 - 11.2018
High School Diploma - Mathematical Sciences
Davis High School