Joel Johnson
Lincoln,NE
Summary
Highly experienced customer relationship manager known for exemplary team-building and project oversight skills. Performance history of developing strong customer relations and delivering impressive results.
Overview
5
5
years of professional experience
Work History
Sales Associate & Specialty Shop Manager
Scheels
06.2023 - Current
- Increase sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieve monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assist in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Build relationships with customers to encourage repeat business.
- Manage inventory and analyze data to determine future orders.
Community Center Leader
Sioux Falls Parks And Recreation
09.2021 - 05.2023
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Sales Associate
Hibbett Sports
05.2020 - 08.2021
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Scheels
11.2019 - 04.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
Bachelor of Arts - Sports Management
University of Sioux Falls
Sioux Falls, SD05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Goal-Oriented
- Relationship Building
Timeline
Sales Associate & Specialty Shop Manager
Scheels
06.2023 - Current
Community Center Leader
Sioux Falls Parks And Recreation
09.2021 - 05.2023
Sales Associate
Hibbett Sports
05.2020 - 08.2021
Sales Associate
Scheels
11.2019 - 04.2020
Bachelor of Arts - Sports Management
University of Sioux Falls