Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Matthew Peiffer

Cedar Rapids,IA

Summary

Results-driven retail professional with experience in specialty shop management and customer-facing support roles. Skilled in customer engagement, sales analysis, inventory control, and POS systems. Proven ability to train associates, coordinate daily operations, and deliver positive shopping experiences.

Overview

6
6
years of professional experience

Work History

Specialty Shop Manager

Scheels All Sports
07.2026 - Current
  • Supervised daily shop operations, ensuring smooth customer service and store readiness.
  • Trained associates on product knowledge, sales standards, and service expectations.
  • Managed inventory organization, stock replenishment, and merchandise presentation.
  • Coordinated schedules and task assignments to support consistent coverage.
  • Resolved customer concerns promptly, maintaining positive shopping experiences.
  • Managed inventory control, cash control, and store opening and closing procedures.

Specialty Shop Manager

Scheels All Sports
04.2023 - 06.2026

Customer Service Representative

Scheels All Sports
04.2022 - 04.2023
  • Resolved customer questions regarding products, orders, returns, and exchanges with accurate, courteous communication.
  • Assisted shoppers with product selection using strong knowledge of sporting goods, apparel, and footwear.
  • Handled special orders, pickups, and service requests, ensuring prompt follow-through and clear updates.
  • Processed transactions through POS systems while maintaining cash accuracy and efficient checkout flow.

Technology Consultant

Target
09.2020 - 04.2022
  • Advised customers on technology products, matching solutions to needs and usage requirements.
  • Demonstrated device features, software functions, and accessory compatibility to support purchase decisions.
  • Managed POS transactions, returns, and exchanges while maintaining accurate records.
  • Maintained current product knowledge across hardware, software, and connected device categories.

Education

High School Diploma -

North Linn
Troy Mills, IA

Skills

  • Customer service
  • Customer engagement
  • Retail compliance
  • Sales reporting
  • Sales promotions
  • Inventory management
  • Merchandising strategies
  • Market trends
  • Budgeting and finance
  • Inventory management
  • Financial management

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Web Development and Design
  • Virtual Reality
  • Video Gaming

Timeline

Specialty Shop Manager

Scheels All Sports
07.2026 - Current

Specialty Shop Manager

Scheels All Sports
04.2023 - 06.2026

Customer Service Representative

Scheels All Sports
04.2022 - 04.2023

Technology Consultant

Target
09.2020 - 04.2022

High School Diploma -

North Linn
Matthew Peiffer