Reghan Bork
Mankato,MN
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Specialty Shop Manager
Scheels
Mankato, Minnesota
03.2023 - Current
- Managed daily operations and staff scheduling to optimize store performance.
- Trained new employees on customer service standards and product knowledge.
- Oversaw inventory management, ensuring stock levels met customer demand.
- Collaborated with sales teams to enhance merchandising and promotional displays.
- Resolved customer inquiries and complaints to maintain satisfaction and loyalty.
- Conducted regular team meetings to improve communication and workflow efficiency.
- Implemented best practices for visual merchandising in alignment with brand guidelines.
- Monitored sales trends to inform inventory purchasing decisions and product placement.
- Resolved customer complaints promptly and professionally.
- Responded to customer inquiries in a timely manner.
- Developed and implemented procedures for the efficient operation of the shop.
- Maintained high standards of customer service throughout the store.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Built and maintained sound business relationships with vendors and suppliers.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Server
Luverne Country Club
Luverne, Minnesota
05.2022 - 08.2022
- Provided excellent customer service to guests and members during dining experiences.
- Maintained cleanliness and organization of dining areas and service stations.
- Took food and drink orders accurately and efficiently from patrons.
- Assisted in training new servers on club procedures and service standards.
- Processed payments swiftly using point-of-sale systems for a seamless transaction experience.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
Event Coordinator
Grand Falls Casino Resort
Larchwood, Iowa
09.2021 - 08.2022
- Coordinated event logistics for weddings, conferences, and entertainment functions.
- Managed vendor relationships to ensure seamless service delivery during events.
- Provided on-site support during the day of the event including problem solving if necessary.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
Education
Luverne High School
Luverne, MNSome College (No Degree) - General Studies
Concordia College
Moorhead, MNSome College (No Degree) - Gender Studies
Minnesota State University, Mankato
Mankato, MNSkills
- Inventory management
- Visual merchandising
- Staff training
- Sales analysis
- Customer service
- Event coordination
- Problem solving
- Time management
- Budget leadership
- Employee motivation
- POS systems
- Store operations
- Customer engagement
- Task delegation
- Health and safety
- Merchandise planning
- Store layout
- Written communication
- Relationship building
- Team leadership
- Sales coaching
- Business development
Languages
English
Professional
Affiliations
- I love to stay active and busy and grow in whatever position I am in.
References
References available upon request.
Timeline
Specialty Shop Manager
Scheels
03.2023 - Current
Server
Luverne Country Club
05.2022 - 08.2022
Event Coordinator
Grand Falls Casino Resort
09.2021 - 08.2022
Luverne High School
Some College (No Degree) - General Studies
Concordia College
Some College (No Degree) - Gender Studies
Minnesota State University, Mankato