Summary
Overview
Work History
Education
Skills
Timeline
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Joel Juoni

Mason

Summary

Offering dedicated and diligent approach to maintaining cleanliness and order. Brings ability to learn and implement effective cleaning practices and safety protocols. Ready to use and develop skills in maintaining facilities and ensuring safe, clean environment.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Circle K
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Going above and beyond to make customer's visits easier.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.

OGP(online Grocery Pickup) Associate

Walmart
06.2024 - 07.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Education

High School Diploma -

Ashland High School
Ashland, WI
06-2023

Skills

  • Janitorial Skills

  • Interpersonal Skills

  • Adaptability

  • Active listening

  • Critical thinking

Timeline

Customer Service Representative

Circle K
08.2024 - Current

OGP(online Grocery Pickup) Associate

Walmart
06.2024 - 07.2024

High School Diploma -

Ashland High School

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Joel Juoni