Joel Kabeya
Aubrey
Summary
Dynamic and dependable professional with proven expertise in customer service and team leadership at Panera Bread. Skilled in cash handling and conflict resolution, I excel in fostering positive customer relationships and training team members to enhance workflow efficiency. Committed to delivering exceptional service and resolving issues promptly.
Motivated, and hardworking in the work that i'm given, catch on to new things quick, and can adapt to different environments.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead/Customer Service
Panera Bread
04.2024 - 12.2025
- Managed daily cash register operations, ensuring accuracy in orders.
- Trained new team members on expectations and procedures for efficient workflow.
- Communicated with customers and team members to resolve issues.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Developed relationships with repeat customers through open and inviting customer service interactions.
- Responded promptly to requests for assistance, spills and customer concerns.
Sales Associate
La Claribelle
04.2020 - 04.2022
- Assisted customers in product selection.
- Answered customer questions about accessories, and merchandise care.
- Conducted product demonstrations to highlight features and benefits.
Education
Associate of Arts - Audio Engineering
Collin County Community College
Plano, TX01-2029
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Store opening and closing
- Workflow coordination
- Attention to detail
- Time management
- Multitasking and organization
- Workload prioritization
- Conflict resolution
- Honest and dependable
Timeline
Cashier Team Lead/Customer Service
Panera Bread
04.2024 - 12.2025
Sales Associate
La Claribelle
04.2020 - 04.2022
Associate of Arts - Audio Engineering
Collin County Community College