Summary
Overview
Work History
Education
Skills
Certification
Timeline
OTHER JOB EXPERIENCE
OperationsManager

Joel Kirby

Lakeland,FL

Summary

Results-driven Operations Manager and Senior AV Technician with 18+ years of experience leading large-scale LED and audio/video projects across residential, commercial, entertainment, and corporate environments. Proven track record of delivering multimillion-dollar projects on time and within budget, building long-term client relationships, and leading cross-functional teams. Advanced proficiency in LED and AV systems, with strong knowledge of networking, audio and video standards, and film/commercial LED standards.

Overview

18
18
years of professional experience
2
2
Certification

Work History

Operations Manager

VU Technologies
09.2021 - Current
  • Lead cross-functional teams to successfully deliver large-scale LED installations, consistently meeting tight deadlines and budget targets that has helped build Vu into a $20 million company over the last 4 years
  • Optimize operational workflows by streamlining project schedules and milestone tracking, significantly minimizing delays and reducing cost overruns and scope/timeline creep ensuring profit margins of 50% or more
  • Oversee and develop operations staff, enhancing team productivity and technical expertise in LED system management
  • Develop and implement new SOP's to enhance productivity and growth while protecting employee bandwidth
  • Maintain and strengthen client partnerships by leading client-facing visits and with consistent communication, resulting in repeat business and long-term relationships
  • Successfully deliver complex projects with NovaStar, Brompton, and Samsung LED control Systems, ensuring compliance with commercial and film LED standards
  • Resolve critical system issues through advanced troubleshooting and networking knowledge, minimizing downtime and maximizing system reliability
  • Drive continuous improvement initiatives, enhancing team knowledge, project quality, and customer satisfaction across multiple deployments

Audio Video Services Coordinator

APG Electric
06.2017 - 08.2021
  • Created and managed AV service department operations (scheduling, billing, contracts), increasing profit margins while reducing overhead costs
  • Led technical delivery of enterprise-level AV installations, including video conferencing, audio, video, and control systems
  • Conducted site surveys and recommended AV solutions tailored to client needs, improving client satisfaction
  • Provided training for clients and technicians, improving adoption and reducing support requests
  • Managed service for a large client base of over 25 companies.

Technology Support Specialist

Crunchy Logistics
06.2013 - 06.2017
  • Delivered remote AV system support to 100+ global client locations
  • Acted as onsite AV project manager nationwide, leading installation teams of up to eight staff at a time
  • Collaborated with clients to design and deploy custom AV systems, including one-of-a-kind interactive experiences
  • Supported Hard Rock International projects, including flagship installations in major U.S. cities
  • Aided in the development and implementation of bleeding edge technology projects and products

Education

Associate of Arts - Education

St. Petersburg College
Clearwater, FL
01-2013

Skills

  • LED, Film & A/V Project Management
  • NovaStar / Brompton / Samsung LED Control Systems
  • Networking, LED & Audio Video Systems Troubleshooting
  • Client Relationship Management
  • Team Leadership & Staff Development
  • Budget Forecasting & Cost Control
  • Audio/Video Conferencing & Control Systems
  • Commercial & Film LED Standards
  • Microsoft 365 and Google Workstation proficient

Certification

  • AVIXA Certified Technology Specialist – Installation (CTS-I)
  • AVIXA Certified Technology Specialist (CTS)
  • BSS Architectural Media System Advanced DSP
  • BSS Architectural Media System Intermediate DSP
  • BSS Architectural Media System Introductory
  • Crestron CTI-P101
  • Peavey Media Matrix Nion
  • Universal Remote Control (URC) Programming
  • Polycom Voice Endpoints Technical Certification VSOT200
  • Polycom Video Endpoints Technical Certification RPEOT200

Timeline

Operations Manager

VU Technologies
09.2021 - Current

Audio Video Services Coordinator

APG Electric
06.2017 - 08.2021

Technology Support Specialist

Crunchy Logistics
06.2013 - 06.2017

Associate of Arts - Education

St. Petersburg College

OTHER JOB EXPERIENCE

  • Regions Bank – FINANCIAL SERVICES SPECIALIST (2011–2013) - Customer service, loans, and financial advising; earned multiple awards for client satisfaction.
  • Kirby Home Systems – Owner/President (2008–2009) - Founded and operated home theater installation company; subcontracted with Brighthouse Networks.
  • Sound Advice – AV Technician (2006–2008) - Delivered residential/commercial installations, URC and Pronto programming, and client training.
  • PDH systems – Lead Installer / Territory Manager (2004–2007) - Managed commercial AV installs for national clients (Chili’s, Foot Locker, Movie Stop, AmSouth Bank).

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Joel Kirby