JOEL KITCHENS
CELINA,TN
Summary
With over 20 years of experience as a master technician specializing in marine engines and diesel standby generators, constantly seeking new experiences and challenges to further enhance expertise. Throughout career, consistently demonstrating a strong commitment to delivering exceptional results and providing top-notch service to clients. Extensive knowledge and proficiency in diagnosing and repairing complex engine issues have allowed successful troubleshooting and resolution of various mechanical problems. Dedicated to staying up-to-date with the latest advancements in the industry, ensuring always equipped with necessary skills to excel in field.
Overview
40
40
years of professional experience
Work History
Expert Caterpillar Specialization Technician
Thompson Machinery
02.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Repair and rebuild heavy equipment components such as engines, transmissions, and differentials.
MASTER MARINE TECHNICIAN
Blanchard Machinery Company
10.2001 - 02.2024
- Completed diagnosis and repairs of marine engines and drive transmissions.
- Contributed to a clean marine environment by ensuring compliance with environmental regulations for waste disposal and pollution prevention measures.
- Assisted in training new marine technicians in various aspects of ship maintenance procedures to ensure optimal team performance.
- Maintained certifications and professional knowledge through participation in specialized training courses, workshops, and seminars to stay current with industry trends and best practices.
- Enhanced vessel performance by conducting regular maintenance checks on marine engines and equipment.
- Maintained ship generators and engines in top condition with regular preventive and predictive work.
- Performed repurchase engine surveys on vessels.
- Troubleshot and repaired industrial and heavy equipment engines on a as needed basis to assist other departments.
SERVICE MANAGER
USA MARINE ENGINES
03.2019 - 10.2021
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Performed troubleshooting and repairs on marine engines and generators.
MASTER MARINE ANALYST
BLANCHARD EQUIPMENT COMPANY
03.2016 - 03.2019
- SERVICE ALL TYPES OF CATERPILLAR MARINE ENGINES AND STANDBY DIESEL GENERATORS, HELP WITH BUILDING CUSTOMER BASE BY TALKING WITH OWNERS, CUSTOMERS AND MARINA MANAGERS
- SERVICE HEAVY EQUIPMENT ON AN AS NEEDED BASIS
- CUSTOMER SERVICE RESONSIBILITIES
- ENGINE OVERHAUL
- WORKED ON MARINE ENGINES AND STANDBY DIESEL GENERATORS
- PREVENTATIVE MAITENANCE
- TROUBLESHOOTING
- LOADBANK TESTING
GENERATOR TECHNICIAN
BUTLER MACHINERY COMPANY
02.2014 - 02.2016
- SERVICE AND REPAIR OF CATERPILLAR STAND BY DIESEL GENERATORS (UP TO 2 MW), AND OIL FRACKING UNITS
- SERVICE AND REPAIR ON TRUCK AND HEAVY EQUIPMENT ON AS NEEDED BASIS
- RESPONSIBLE TO PERFORM WINTERIZATION AND SERVICE WORK ON MARINE VESSELS
- LOADBANK TESTING
- ENGINE OVERHAUL
- TROUBLESHOOTING
- PREVENTATIVE MAINTENANCE
- WORK INDEPENDETLY IN THE FIELD
- WORK ON A VARIETY OF DIFFERENT CUSTOMER SITES (HOSPITALS, RADIO TOWERS, BANKS, WATER TOWERS, ETC.)
MARINE TECHNICIAN
BLANCHARD EQUIPMENT COMPANY
03.2011 - 02.2014
- SERVICE ALL TYPES OF MARINE VESSELS AND STANDBY DIESEL GENERATORS, HELP WITH BUILDING CUSTOMER BASE BY TALKING WITH OWNERS, CUSTOMERS AND MARINA MANAGERS
- SERVICE HEAVY EQUIPMENT ON AN AS NEEDED BASIS
- CUSTOMER SERVICE RESONSIBILITIES
- ENGINE OVERHAUL
- WORKED ON MARINE ENGINES AND STANDBY DIESEL GENERATORS
- PREVENTATIVE MAITENANCE
- TROUBLESHOOTING
- LOADBANK TESTING
KEY WEST DIESEL
07.2010 - 03.2011
- SERVICED ALL MARINE ENGINE TYPES AND BRANDS, INCLUDING CATERPILLAR, DETROIT AND CUMMINS
GREGORY POOLE EQUIPMENT COMPANY
09.1997 - 05.2010
- SERVICED, TROUBLESHOT AND REPAIRED CATERPILLAR TRUCK ENGINES FOR THE FIRST FIVE YEARS IN RALEIGH, NC
- TRANSFERED TO WILMINGTON, NC
- JUNE, 2002 MARINE DIVISION
- WORKING WITH YACHTS, SPORT FISH YACHTS AND COMMERCIAL VESSELS CATERPILLAR ENGINES
- WORKED DIRECTLY WITH CAPTAINS AND OWNERS EXPLAINING BEST DIRECTION TO TAKE FOR OPTIMAL ENGINE PERFORMANCE
- PERFORMED PAR TESTS, ENGINE SURVEYS, AND WARRANTY INSPECTIONS
- TRAVELED U.S.A, CENTRAL AMERICA AND CARRIBEAN REPRESENTING GREGORY POOLE, PERFORMING ENGINE REPAIRS AND HELPING TRAIN LOCAL DEALERSHIP TECHNICIANS
THOMPSON MACHINERY
09.1992 - 09.1997
- SERVICED, TROUBLESHOT, AND REPAIRED CATERPILLAR TRUCK ENGINES, PERFORMED PAR TEST
- PROMOTED TO 2ND SHIFT SHOP FOREMAN, SUPERVISED WEEKEND SHIFT, WAS THE ON CALL MECHANIC
- OPENED AND CLOSED WORK ORDERS, COMMUNICATED WITH CUSTOMERS, COLLECTED PAYMENTS, COMPOSED ESTIMATES, ORDERED AND PULLED ENGINE PARTS
CARTER MACHINERY
09.1990 - 09.1992
- SERVICED, TROUBLESHOT, AND REPAIRED CATERPILLAR TRUCK ENGINES, RAN DYNO
US ARMY
01.1985 - 02.1989
- SERVICED HEAVY WHEELED AND TRACK VEHICLES, CRANE OPERATOR, DROVE WRECKER
Education
ASSOCIATE DEGREE - HONORS
NASHVILLE AUTO DIESEL
01.1990
GRADATE -
JOHN RANDOLPH TUCKER HIGH SCHOOL
RICHMOND, VA01.1983
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Mechanical Knowledge
- Preventive Maintenance
- Documentation and reporting
- Work Planning and Prioritization
- Customer interaction
Timeline
Expert Caterpillar Specialization Technician
Thompson Machinery
02.2024 - Current
SERVICE MANAGER
USA MARINE ENGINES
03.2019 - 10.2021
MASTER MARINE ANALYST
BLANCHARD EQUIPMENT COMPANY
03.2016 - 03.2019
GENERATOR TECHNICIAN
BUTLER MACHINERY COMPANY
02.2014 - 02.2016
MARINE TECHNICIAN
BLANCHARD EQUIPMENT COMPANY
03.2011 - 02.2014
KEY WEST DIESEL
07.2010 - 03.2011
MASTER MARINE TECHNICIAN
Blanchard Machinery Company
10.2001 - 02.2024
GREGORY POOLE EQUIPMENT COMPANY
09.1997 - 05.2010
THOMPSON MACHINERY
09.1992 - 09.1997
CARTER MACHINERY
09.1990 - 09.1992
US ARMY
01.1985 - 02.1989
ASSOCIATE DEGREE - HONORS
NASHVILLE AUTO DIESEL
GRADATE -
JOHN RANDOLPH TUCKER HIGH SCHOOL
Similar Profiles
Gregory "Chase" Chaisson TillmanGregory "Chase" Chaisson Tillman
General Manager, Product Support at Thompson MachineryGeneral Manager, Product Support at Thompson Machinery
Maria MeeksMaria Meeks
Continuous Improvement Specialist at Thompson MachineryContinuous Improvement Specialist at Thompson Machinery
Kimberly JonesKimberly Jones
Customer Operations Specialist at Thompson MachineryCustomer Operations Specialist at Thompson Machinery