Joel Lopez Oldenburg
Altamonte Springs
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Carrabas
Altamonte Springs
05.2024 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Lake Brantley High School
Orlando, FL05-2025
Skills
- Customer service
- Sales techniques
- Order tracking
- Problem solving
- Data entry
- Relationship building
- Computer proficiency
- Communication skills
- Critical thinking
- Call management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- Florida Seal of Biliteracy
Timeline
Customer Service Representative
Carrabas
05.2024 - Current
High School Diploma -
Lake Brantley High School
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