Joel Madrigal
San Antonio,TEXAS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. My biggest strengths are efficiency and communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
United States Air Force, USAF
Ramstein Air Base, Germany
09.2019 - 01.2024
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Answered telephones to respond to questions or requests.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Maintained open communication with team members and patients, resulting in successful project outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Health Services Administrator
United States Air Force, USAF
Ramstein Air Base, Germany
09.2019 - 01.2024
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Served as a liaison between the organization's leadership team and medical staff members.
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Maintained records management system to process personnel information and produce reports.
- Monitored performance metrics such as wait times, customer satisfaction ratings and staffing levels.
- Reviewed complaints from patients or family members regarding service delivery issues.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Created and maintained facility documents and records with sensitive data.
- Responded promptly to inquiries from customers seeking information about services offered by the health services department.
Janitorial Lead
Whataburger
San Antonio, TX
03.2019 - 09.2019
- Assigned and monitored tasks to janitorial staff, ensuring that all duties were completed in a timely manner.
- Inspected work areas to ensure janitorial staff adhered to safety regulations and industry standards.
- Scheduled daily assignments for janitorial staff to maximize efficiency of resources.
- Ordered supplies as needed, including cleaning chemicals, paper products, mops, brooms.
- Ensured all equipment was properly maintained and serviced according to manufacturer specifications.
- Managed the disposal of trash from buildings according to established guidelines and local laws.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
Food Service Worker
Baptist Medical Center
San Antonio, TX
09.2018 - 02.2019
- Assisted in loading and unloading materials from pallets, skids, and containers.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Received verbal instructions from supervisors regarding specific tasks or duties assigned.
- Compared merchandise invoices to items actually received.
- Assisted in the preparation of food items according to recipes and instructions.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Valet Supervisor
Penske Automotive
Arizona City, AZ
05.2017 - 07.2018
- Resolved customer complaints in a professional and courteous manner.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Communicated effectively with customers regarding their vehicles, parking fees.
- Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
- Managed VIP arrivals and departures with smooth and professional approach.
Merchandiser
Big Red-7 UP
San Antonio, TX
02.2016 - 03.2017
- Set up attractive window displays that encouraged customers to enter the store.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Examined stock to verify conformance to quality specifications and took pride in products being distributed.
- Cleaned and organized display cases, shelves and aisles.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Education
Certificate - Mechanic
Universal Technical Institute of Arizona Inc
Avondale, AZ04-2018
High School Diploma -
East Central High School
San Antonio, TX06-2015
Some College (No Degree) -
Community College of The Air Force
Montgomery, ALSkills
- Conflict-resolution
- Drug Inventory Control
- Order Verification
- Supply Restocking
- Verifying Orders
- Resolving Customer Issues
- Critical-Thinking
- Integrity
- High work-ethic
Accomplishments
- Honor graduate in both Military BMT as well as Technical school
- Commander excellence award
Certification
- NHA Certified Pharmacy Technician
Affiliations
Enjoy physical activities hiking/gym/running
Highly interested in Information Technology
References
References available upon request.
Timeline
Pharmacy Technician
United States Air Force, USAF
09.2019 - 01.2024
Health Services Administrator
United States Air Force, USAF
09.2019 - 01.2024
Janitorial Lead
Whataburger
03.2019 - 09.2019
Food Service Worker
Baptist Medical Center
09.2018 - 02.2019
Valet Supervisor
Penske Automotive
05.2017 - 07.2018
Merchandiser
Big Red-7 UP
02.2016 - 03.2017
Certificate - Mechanic
Universal Technical Institute of Arizona Inc
High School Diploma -
East Central High School
Some College (No Degree) -
Community College of The Air Force