Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joel Manke

Hartford

Summary

I have a proven track record of picking up complicated concepts quickly and independently, demonstrated in my professional career working on complex software and reporting systems. I've demonstrated this as well in my personal time, learning maintenance and repair in areas such as construction, automotive, and homesteading. I'm driven to understand fundamental concepts behind how things work in order to successfully complete any task that presents itself.


Overview

25
25
years of professional experience
1
1
Certification

Work History

Software Engineer - Quality Assurance/Application Support Specialist

Epic Systems Corporation
11.1998 - 09.2021
  • Thoroughly reviewed functionality to ensure software worked as expected and met customers' needs
  • Conducted reviews of usability to identify areas for improvement to enhance customers' experiences
  • Reported all observed software deficiencies with enough detail to reliably replicate the issue
  • Collaborated with customers to identify areas of software improvement
  • Supported internal consumers via database management by ensuring data in the system was accurate and up-to-date
  • Learned basic SQL programming to support internal customers (familiar with SQL Server, Oracle, Teradata, and healthcare industry software such as Cache and KB_SQL)
  • Tackled major projects to ensure software compatibility (e.g. Y2K, full database validation, pared down in-house only application without 3rd party support, real-time data availability)
  • Certified in multiple in-house applications with main expertise in the ETL and reporting application
  • Organized learning sessions to teach application functionality to new users and classes to improve testing strategies and techniques

Sales Associate (Internship)

Enterprise Rent-A-Car
07.1997 - 09.1997
  • Optimized rental insurance sales by reviewing daily reports and finding the customers that would most benefit from additional coverage
  • Provided positive first impressions to customers by picking them up at various locations and bringing them back to their rental
  • Increased customer satisfaction levels by preparing vehicles for rental and providing the best vehicle for their needs
  • Assured office profitability by balancing daily receipts


Yard Associate

Menards
06.1996 - 09.1996
  • Operated a forklift to load/unload trucks on the lot or in the loading bay
  • Assisted customers with product collection, whether by forklift or by hand
  • Reviewed order slips and picked products to be shipped
  • Maintained a clean yard by organizing products and picking up debris

Education

BBA - Business Management

University of Wisconsin, Eau Claire
Eau Claire, WI
05-1998

Skills

    Troubleshooting

    Problem Solving

    DIY Investigation and Repairs

    General Maintenance

    MS Office

    SQL

    Written Communication

Certification

Peace Lutheran Church

  • Board of Elders (Current)


Kingdom Workers

  • Peace Lutheran School addition


Peace Lutheran School

  • School improvements
  • Playground maintenance


Basketball Coach

  • 2018/2019 5th/6th grade girls
  • 2021/2022 5th/6th grade girls

Timeline

Software Engineer - Quality Assurance/Application Support Specialist

Epic Systems Corporation
11.1998 - 09.2021

Sales Associate (Internship)

Enterprise Rent-A-Car
07.1997 - 09.1997

Yard Associate

Menards
06.1996 - 09.1996

BBA - Business Management

University of Wisconsin, Eau Claire

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Joel Manke