Shane Khan
Fountain Valley,CA
Summary
As a highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills, I am driven to take on new challenges. With a computer science degree, I possess a solid technical foundation and a deep understanding of the principles that drive innovation. I excel in independent work environments, quickly acquiring proficiency in new skills and staying updated with industry advancements. I have demonstrated expertise in multiple programming languages and gained hands-on experience in web development and data analysis. My ability to effectively communicate complex concepts and build strong relationships enhances collaboration and contributes to successful project outcomes.
Overview
5
5
years of professional experience
Work History
Application Support/Quality Assurance Test Specialist
Convergence.net
Aliso Viejo, CA
07.2023 - Current
- Working with high-level clients to assist them with new integrations within the software they are using.
- Azure DevOps for bug/enhancement reportings and organizing sprint boards per each version.
- Working with merchant accounts such as DataCap and Truist to provide information to make transactions run smoothly across Convergence software.
- Postman API for select clients for efficient testing and utilization of code to improve Quality Assurance.
- Jira Service Management for handling customer support tickets and application tasks. Completed over 600 Jira tickets currently.
- Investigated reported defects and troubleshot new issues.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Met project scope and delivery dates by planning optimal testing schedules.
- Developed and implemented quality assurance processes to ensure accuracy of system functionality.
- Executed tests on software applications in accordance with established plans and procedures.
- Coordinated with developers and program managers to troubleshoot issues and develop appropriate solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service in a timely manner.
- Tested functionality, performance and compliance of each design specifications to maintain strong development standards and high customer satisfaction.
IT Support Specialist - Internship
MMD Components
Rancho Santa Margarita, CA
06.2021 - 07.2023
- Established and maintained computer systems crucial for design, testing, and data analysis processes.
- Provided diligent troubleshooting support for software and hardware issues, ensuring seamless operations for engineers and team members.
- Conducted comprehensive data analysis from frequency control experiments and tests, delivering valuable insights to enhance product development.
- Actively participated in team meetings, encouraged an environment of innovation by presenting novel ideas and delivering key reports.
- Utilized special CAD tools such as Eagle PCB with engineers to design and visualize oscillators and filters.
- Utilized Jira Service Management and TeamViewer to assist clients with questions and efficient information sharing.
- Gained professional growth by networking with industry experts, seeking mentorship from seasoned engineers, the CEO, and supervisors.
Recreation Leader
City of Newport Beach
Newport Beach, CA
11.2018 - 11.2021
- I have accumulated a professional experience of three years actively working with Active Directory, encompassing tasks and responsibilities related to its administration, configuration, and maintenance.
- Engaged with participants to encourage involvement in different recreational activities.
- Built and strengthened relationships with children, families and team members.
- Responded to space rental inquiries from phone, web or walk-in customers.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
- Oversaw design, construction and upkeep of recreation facilities and areas, including adult sports.
- Completed and maintained time and attendance forms and inventory lists.
- Helped organized special holiday and spiritual events to boost community interest.
Education
Bachelor of Science - Computer Science
California State University - Long Beach
Long Beach, CA05.2023
Associate of Science - Mathematics
Golden West College
Huntington Beach, CA12.2022
Associate of Science - Computer Science
Golden West College
Huntington Beach, CA05.2020
Languages
Projects
Project:
ClosedBeach.io
Description:
I worked as a developer in a team of five individuals for an NFT marketplace exclusively designed for CSULB students. The purpose of this marketplace was to facilitate the buying, selling, and trading of the school mascot in various iterations. The project encompassed the utilization of several software tools, including Azure, Jira, and GraphQL. I possessed expertise in multiple programming languages such as SQL, Python, C++, and Javascript, which were essential for the successful execution of the project.
Link:
https://github.com/smk-cmd/closedbeach.io
Project:
Dungeons and Dragons
Description:
In a collaborative group setting of three individuals, a Java-based game titled "Dungeons and Dragons" was developed. The objective of the game was for the player to navigate and engage in combat within a tower environment. The gameplay entailed progressing through various maps, contending with legendary creatures, and successfully exiting each map. Each participant, including both mythical creatures and players, possessed distinct health bars and superpowers, which were utilized to defeat opponents and advance to subsequent maps, ultimately accomplishing victory in the game. The game's implementation was exclusively executed using the Java programming language.
Link:
https://github.com/smk-cmd/DungeonsandDragons
Timeline
Application Support/Quality Assurance Test Specialist
Convergence.net
07.2023 - Current
IT Support Specialist - Internship
MMD Components
06.2021 - 07.2023
Recreation Leader
City of Newport Beach
11.2018 - 11.2021
Bachelor of Science - Computer Science
California State University - Long Beach
Associate of Science - Mathematics
Golden West College
Associate of Science - Computer Science
Golden West College
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