Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joel McCoin

Oklahoma City

Summary

Dynamic professional with a strong background in operations management at Chick-fil-A, enhancing customer satisfaction through effective service strategies. Proven expertise in food safety compliance and health regulations, coupled with exceptional people skills. Successfully resolved customer complaints, fostering loyalty and repeat business while ensuring a clean, organized environment. Experienced in technical engagement including programming and electrical work.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Fast Food Director

Chick-fil-A
04.2019 - Current
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Developed advanced people skills in dealing with situations as well as building a relationship with people in general.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Industrial Electrician Apprentice

Walt Electric and Automation
09.2022 - 09.2023
  • Acquired expertise in multiple tools such as multimeters, cable testers leading to precise diagnosis of problems related to electrical systems.
  • Contributed to a safer work environment by identifying and reporting potential hazards and implementing corrective actions.
  • Assisted in reducing downtime by promptly addressing emergency breakdowns and restoring power to affected areas.
  • Gained experience in reading blueprints, schematics, wiring diagrams, which resulted in accurate interpretation for successful project completion.
  • Supported team members in completing projects on time, by efficiently troubleshooting and resolving technical issues.

Education

No Degree - Emergency Medical Services

Oklahoma City Community College
Oklahoma City, OK
05-2024

High School Diploma -

Community Christian School
Norman, OK
05-2021

Skills

  • Health and safety regulations
  • Operations management
  • Food preparation
  • Food safety compliance
  • Customer engagement
  • Customer service

Certification

  • National Incident Management System (NIMS) ICS-100, ICS-200, ICS-700, and ICS-800 Certifications - Federal Emergency Management Agency.
  • Cardiopulmonary Resuscitation (CPR) - American Heart Association or American Red Cross.
  • Mass Casualty Incident Management certification – Federal Emergency Management Agency or comparable entities.
  • Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
  • Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.

Timeline

Industrial Electrician Apprentice

Walt Electric and Automation
09.2022 - 09.2023

Fast Food Director

Chick-fil-A
04.2019 - Current

No Degree - Emergency Medical Services

Oklahoma City Community College

High School Diploma -

Community Christian School

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Joel McCoin