Summary
Overview
Work History
Education
Skills
Timeline
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Joel Mendoza

Chattanooga,TN

Summary

Highly motivated professional seeking a challenging role to utilize my skills and contribute to the company's success.

Overview

25
25
years of professional experience

Work History

Operations Specialist

Allied Universal
Chattanooga, TN
01.2016 - 01.2025
  • Managed and maintained janitorial accounts for properties including Mall of Georgia, North Georgia Premium Outlets, and Silver Sands Premium Outlets
  • Provided account management support for multiple locations, ensuring efficient operations and client satisfaction
  • Hired and trained housekeepers, security personnel, and account managers, leading staff training and development across these departments to enhance service quality and customer experiences
  • Streamlined payroll processes and ensured accurate employee records for a large workforce, enhancing operational efficiency and compliance
  • Developed and maintained strategic client partnerships, effectively resolving issues and driving long-term satisfaction and collaboration
  • Managed warehouse logistics and maintained inventory for over 100 malls, including CBL and Simon properties.

Amazon Reseller

Amazon FBA Wholesaling
01.2014 - 01.2016
  • Sourced products from wholesalers and manufacturers for resale on Amazon
  • Created shipping plans, printed shipment ID labels, and managed shipments to Amazon fulfillment centers
  • Conducted market research to identify profitable products and analyze competition trends, optimizing inventory and pricing strategies
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly, ensuring high ratings and customer satisfaction

Creel Supervisor

Mohawk Industries
Antioch, GA
01.2000 - 01.2014
  • Oversaw the quality and production of yarn products at a tufting plant
  • Scheduled yarn production and supervised over 20 employees
  • Trained staff to comply with OSHA regulations and material handling processes, increasing production rates
  • Worked in shipping and receiving, managing the flow of materials and ensuring timely deliveries
  • Operated forklifts to handle and transport materials efficiently and safely

Education

BBA - Business Administration

University of Phoenix
01-2014

Skills

  • Bilingual in Spanish
  • Staffing and training
  • Managing teams and operations
  • Scheduling
  • Payroll processing

Timeline

Operations Specialist

Allied Universal
01.2016 - 01.2025

Amazon Reseller

Amazon FBA Wholesaling
01.2014 - 01.2016

Creel Supervisor

Mohawk Industries
01.2000 - 01.2014

BBA - Business Administration

University of Phoenix

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Joel Mendoza