Joel Montalvo
Brookfield,IL
Summary
I’m the type of team leader to try and learn and stay motivated to reach goals along side other crew members.
Overview
7
7
years of professional experience
Work History
Sales Representative/Driver
Mac Tools
Villa Park, IL
10.2024 - Current
- Provided technical support for customers using the company's products or services.
- Identified opportunities for cross-selling additional products and services.
- Developed and maintained relationships with customers to ensure repeat business.
- Researched competitors' products, prices, and sales techniques.
- Coordinated with other departments to ensure timely delivery of orders.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed and maintained relationships with key clients to ensure repeat business.
- Analyzed customer feedback to improve products and services.
- Developed key customer relationships to increase sales.
Receiving/Picking Packer
Graymills
Broadview, Illinois
07.2018 - 09.2024
- Organized and maintained storage areas, including shelves, bins, racks, and pallets.
- Packed orders for shipment in accordance with customer requirements.
- Checked for accuracy of order fulfillment prior to packaging.
- Labeled containers with identifying information such as lot numbers or destinations.
- Loaded trucks for delivery using forklifts or other equipment as necessary.
- Maintained records of inventory transactions such as shipments received or products distributed.
- Assisted in cycle counting activities when requested by supervisors.
- Reported any discrepancies between physical count and computer generated reports to supervisor immediately.
- Operated material handling equipment following safety protocols at all times.
- Performed daily inspections of the warehouse facilities and reported any issues to supervisors promptly.
- Collaborated with team members on projects involving multiple departments.
- Participated in training sessions related to new technologies or processes implemented within the warehouse.
- Maintained a positive attitude while working under pressure in a fast-paced environment.
- Received and processed incoming stock items according to established procedures.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Examined final products for conformance with quality and design standards.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Carwash Customer Service
Rain storm
Brookfield, IL
02.2021 - 09.2024
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Assisted customers in resolving issues with their accounts or orders.
- Created reports of customer service activities for management review.
Education
High School Diploma -
Lyons Township Highschool
La Grange, IL05-2015
Skills
- Complaint Handling
- Customer Service
- Promotional support
- Direct Sales
Timeline
Sales Representative/Driver
Mac Tools
10.2024 - Current
Carwash Customer Service
Rain storm
02.2021 - 09.2024
Receiving/Picking Packer
Graymills
07.2018 - 09.2024
High School Diploma -
Lyons Township Highschool