Summary
Overview
Work History
Education
Skills
References
Timeline
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Joel Montgomery

Fairmont

Summary

Dynamic Membership and Human Resources Manager at Sam's Club with a proven track record in leading teams and enhancing employee development. Skilled in Workday HRIS and exceptional in communication, I drive operational excellence and foster a culture of growth, achieving significant improvements in team performance and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Membership and Human Resources Manager

Sam's Club
Clarksburg
11.2019 - Current
  • Lead and manage a team of 130+ associates, overseeing day-to-day operations
  • Responsible for all HR functions, including personnel management, hiring, and onboarding
  • Oversee store financials and transmittals to ensure accuracy and compliance
  • Conduct annual performance evaluations and provide ongoing employee development
  • Serve as administrative assistant to the General Manager, supporting strategic initiatives

Marketing Team Lead

Sam's Club
Clarksburg
10.2015 - 11.2019
  • Analyzed sales reports to identify growth opportunities and drive revenue
  • Scheduled and coordinated weekly marketing appointments
  • Acted as a liaison between business clients and internal teams
  • Supervised the membership team to achieve sales goals
  • Co-directed fundraising efforts for the Children’s Miracle Network through WVU Medicine

Member Services Associate

Sam's Club
Clarksburg
04.2015 - 10.2015
  • Identified and assessed customer needs to enhance satisfaction and retention
  • Processed applications, forms, and service requests with accuracy
  • Collaborated with the membership team to meet weekly sales targets

Wireless Sales Associate

Sam's Club
Clarksburg
04.2011 - 04.2015
  • Sold wireless plans and devices across multiple carriers
  • Provided technical support and product education to new and existing customers
  • Consistently exceeded monthly sales goals

Education

Graphics Technology -

Fairmont State University
Fairmont, WV

High school diploma -

Homeschool
Hinton, WV
05.2010

Skills

  • Proficient in Microsoft Office
  • Skilled in Mac OS and Microsoft Windows environments
  • Proficient in Workday HRIS system
  • CPR/AED Certified
  • Experienced in video and audio production
  • Accurate and efficient data entry
  • 10 years of management and supervisory experience
  • 16 years of customer service excellence
  • Exceptional oral and written communication skills
  • Fast learner with the ability to quickly grasp new concepts
  • Effective under pressure and capable of meeting tight deadlines

References

References available upon request.

Timeline

Membership and Human Resources Manager

Sam's Club
11.2019 - Current

Marketing Team Lead

Sam's Club
10.2015 - 11.2019

Member Services Associate

Sam's Club
04.2015 - 10.2015

Wireless Sales Associate

Sam's Club
04.2011 - 04.2015

Graphics Technology -

Fairmont State University

High school diploma -

Homeschool

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Joel Montgomery