TERESA LAWRENCE
Front Desk
Traverse City,MI
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to the team.
Overview
24
24
years of professional experience
Work History
Front End Associate
Sam's Club
11.2023 - 08.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Optician
Wal-Mart Vision Center
12.2023 - 10.2024
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Patient Service Representative
RxOptical
02.2022 - 07.2023
- Managed 50 patient calls per day, scheduled appointments and filed medical records.
- Verified 50 patient insurance eligibility and entered patient information into system using Acuity, Affinity Analytics, Secret Server
- Provided excellent customer service to patients and medical staff.
- Used Acuity, ABB Insurance to schedule appointments.
Customer Service Cashier
Check N Go
12.2020 - 01.2022
- Open/Close balance safe and set up cash drawer
- Assisted 10-15 customer's daily with application to apply for loan
- Data entry of applications, employment, bank account, paycheck stubs, social security benefits
- Printed application, explained contract finance charge, due date, obtain customers signature, voided check
- Made collections calls
- Scanned all document's into system, file according to due dates
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Met customer service goals and exceeded customer expectations
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
Security Guard
Securitas Security Services USA
01.2019 - 04.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
Call Center Customer Service Representative
Aerotek Staffing
10.2016 - 12.2019
- Large volume of 50 customer calls daily with positive attitude focusing on customer satisfaction
- Scheduled appointments, Admission's and Registrar, Ambulatory surgery
- Gather all demographics, insurance data, pre-authorization, precertification
- Verified all benefits and eligibility entering in system.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Clerical Support Associate
University Of Arizona Health Network
12.2013 - 10.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Routed business correspondence, documents, and messages to correct departments and staff members
- Purged 50 - 100 medical records for storage
- Maintained and updated office records, both digital and physical
Clerical Support Associate
TriWest Healthcare Alliance
07.2005 - 12.2013
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Responded to inquiries from callers seeking information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Cashier
Wal-Mart Supercenter
03.2001 - 12.2013
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Medical Assistant
Concentra Urgent Care
03.2002 - 09.2005
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
Education
Associate of Applied Science - Medical Assisting
Anthem College - Bryman School
Phoenix, AZ03.2003
Skills
- Patient Admitting
- Medical History Documentation
- Patient Registration
- Patient Care and Confidentiality
- Patient Medical Histories
- Clinical Data Entry
- Patient Intakes
- Chart Pulling
- Insurance Verification
- Appointment Confirmation
Additional Information
Professional Work Reference Upon Request
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekTimeline
Optician
Wal-Mart Vision Center
12.2023 - 10.2024
Front End Associate
Sam's Club
11.2023 - 08.2025
Patient Service Representative
RxOptical
02.2022 - 07.2023
Customer Service Cashier
Check N Go
12.2020 - 01.2022
Security Guard
Securitas Security Services USA
01.2019 - 04.2020
Call Center Customer Service Representative
Aerotek Staffing
10.2016 - 12.2019
Clerical Support Associate
University Of Arizona Health Network
12.2013 - 10.2016
Clerical Support Associate
TriWest Healthcare Alliance
07.2005 - 12.2013
Medical Assistant
Concentra Urgent Care
03.2002 - 09.2005
Cashier
Wal-Mart Supercenter
03.2001 - 12.2013
Associate of Applied Science - Medical Assisting
Anthem College - Bryman School
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