Joel Ouedraogo
The Bronx,NY
Summary
Dynamic IT professional with extensive experience at Agilant Solutions, excelling in hardware and software troubleshooting. Proven ability to enhance data security and customer satisfaction through effective communication and problem-solving. Skilled in cybersecurity practices and mobile device management, consistently delivering timely resolutions and building positive relationships with clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CDW Hardware Technician
Lenox Hill Hospital
Manhattan, United States
03.2025 - Current
- Delivered technical support and troubleshooting for customers through phone and in-person interactions.
- Repaired and replaced defective components in desktop and laptop systems efficiently.
- Educated customers on hardware maintenance and usage practices to enhance performance.
IT Technical Support Specialist
Agilant Solutions, Inc.
New York, New York
03.2024 - Current
- Installed, configured, and upgraded operating systems and applications for end-users.
- Monitored ticketing system to prioritize support requests and ensure timely resolutions.
- Handled customer complaints and resolved issues promptly and effectively.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Cleaned up, backed up, and reimaged infected computers.
Field Technician
Nagarro
New York City Metropolitan Area, Ny
11.2022 - 04.2024
- Conducted on-site installations and maintenance of client systems.
- Managed inventory levels using specialized software and tools.
- Handled customer complaints and resolved issues promptly and effectively.
- Provided technical support for users experiencing difficulties with their mobile phones.
Education
Cysa+ certificate - Cyber Security
Per Scholas
New York01.2022
Associate's degree - Computer Science
ASA College
Manhattan, NY01.2019
Associate of Science - Network And Telecommunications
ISIG INTERNATIONAL
BURKINA FASO02-2015
Skills
- Hardware, software and network troubleshooting
- Cybersecurity practices
- back up, reimagining, patching and coding
- Hetical hacking and pentesting
- Mobile device management
- Reliable, trustworthy, ability to effectively communicate, interact, and build positive relationships with others
- Data security
- Ticketing systems
- Ticketing systems
Certification
- CompTIA CySA+ ce Certification
- CompTIA Security Analytics Professional - CSAP Stackable Certification
- Ethical Hacker
- Google IT support
- CompTIA Security+ ce Certification
Languages
- French, Native or Bilingual
- English, Professional Working
Timeline
CDW Hardware Technician
Lenox Hill Hospital
03.2025 - Current
IT Technical Support Specialist
Agilant Solutions, Inc.
03.2024 - Current
Field Technician
Nagarro
11.2022 - 04.2024
Cysa+ certificate - Cyber Security
Per Scholas
Associate's degree - Computer Science
ASA College
Associate of Science - Network And Telecommunications
ISIG INTERNATIONAL