Joel Palma
Summary
Hardworking and passionate lifestyle, seeking to grow and utilize my skills to benefit mutual growth and success.
Overview
10
10
years of professional experience
Work History
Sr. RSA
Sixt
Fort Myers, FL
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
RSA
Sixt
Fort Myers, FL
06.2021 - 01.2023
- Led sales team to increase sales and boost team morale.
- Worked with sales department to develop sales strategies and techniques.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Assisted with negotiations and sales closings.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Generated quality referrals or sales leads.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
Manager / Group Store Leader
GameStop
Cape Coral, FL
09.2019 - 06.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Assistant Store Manager
GameStop
Fort Myers, FL
06.2018 - 09.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Streamlined project processes by implementing efficient task management strategies, resulting in timely completion of projects.
Key Holder/Lead Sales Associate
GameStop
Fort Myers, FL
04.2018 - 06.2018
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Store Manager
Family Dollar
Lehigh Acres, FL
06.2017 - 04.2018
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved employee retention rates through thorough candidate screening and interview techniques.
Assistant Manager
Family Dollar
Immokalee, FL
09.2013 - 06.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Arts - Computer Networking
Rasmussen
Fort Myers, FLHigh School Diploma -
Immokalee High School
Immokalee, FL06.2011
Skills
- Organization and Time Management
- Attention to Detail
- Written Communication
- Staff Development
- Strategic Planning
- Operations Management
- Sales Management
- Negotiation
- Cross-Functional Teamwork
- Decision Making
- Team Leadership
- Computer Skills
Timeline
Sr. RSA
Sixt
01.2023 - Current
RSA
Sixt
06.2021 - 01.2023
Manager / Group Store Leader
GameStop
09.2019 - 06.2021
Assistant Store Manager
GameStop
06.2018 - 09.2019
Key Holder/Lead Sales Associate
GameStop
04.2018 - 06.2018
Store Manager
Family Dollar
06.2017 - 04.2018
Assistant Manager
Family Dollar
09.2013 - 06.2017
Associate of Arts - Computer Networking
Rasmussen
High School Diploma -
Immokalee High School