Joel Perez
Kissimmee,FL
Summary
Hardworking, highly motivated and overachieving professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
17
17
years of professional experience
Work History
In Home Expert
AT&T
Orlando, Florida
03.2024 - Current
- Visit new and existing customer at their houses or business and be the responsible for upgrading the relationship and experience that new and existing AT&T customers have by offering a wide range of products.
Retail Sales Associate
AT&T
Orlando, Fl
- Greeted customers and engaged in conversation to assess needs
- Provided friendly and knowledgeable assistance to customers on the sales floor
- Cleaned and organized sales floor in accordance with company merchandising standards
- Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business
- Utilized problem solving techniques for difficult transactions or returns.
Vacation Planner - Pass Sales
Universal Orlando Resort
Orlando, FL
06.2019 - 11.2020
- Handles multiple tasks and inquires while maintaining accuracy with cash, vouchers and lanyards
- Participates in a multi-functioning team that works together to solve conflicts and assist Guests with their needs
- Maintaining a clean and safe work environment
- Processing transaction in Galaxy for the sale of various products not limited to admission tickets.
Customer Service and Sales
Claro PR
Puerto Rico
05.2018 - 06.2019
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor
- Cleaned and organized sales floor in accordance with company merchandising standards.
- Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business.
- Utilized problem solving techniques for difficult transactions or returns.
Inventory Control Clerk
Claro PR
Puerto Rico
12.2017 - 05.2018
- Responsible for receiving and shipping out all inventory assigned to the store.
- Responsible for maintaining accessories on the sales floor properly stocked and prized.
- Responsible for assigning phones to sales and customer service reps for various reasons and making sure these were out of inventory while in their possession.
Production Operator
Coca Cola Bottling
Puerto Rico
06.2017 - 10.2017
- Ensured all products were inline with company standards.
- Removed any damaged products from line to ensure everything went smoothly.
- Responsible for informing when pallets were done being wrapped
Dj
Self Employed
Puerto Rico
01.2007 - 03.2014
- While in high school I was a dj to get some money on the side plus hosted a variety of charity events for my school during certain times of the year which included live music and lighting for talent shows, gaming tournaments and more.
Education
Bachelor of Science - Recording Arts
Full Sail University
Orlando, FL09-2016
Skills
- Active listening
- Customer Service
- Retail
- Customer Satisfaction
- Building Strong Relationships
- Bilingual Communications
- Time Management
Personal Information
Title: SALES MANAGER
Languages
Spanish
Native/ Bilingual
Accomplishments
- Multiple awards and recognitions for being top seller in my role as a Sales representative both in Claro and AT&T
- Management development program coached and tutored by area manager in my current role as an In Home Expert
References
References available upon request.
Timeline
In Home Expert
AT&T
03.2024 - Current
Vacation Planner - Pass Sales
Universal Orlando Resort
06.2019 - 11.2020
Customer Service and Sales
Claro PR
05.2018 - 06.2019
Inventory Control Clerk
Claro PR
12.2017 - 05.2018
Production Operator
Coca Cola Bottling
06.2017 - 10.2017
Dj
Self Employed
01.2007 - 03.2014
Retail Sales Associate
AT&T
Bachelor of Science - Recording Arts
Full Sail University