Syed Haq
Houston,TX
Summary
Adept at delivering tailored solutions and enhancing customer experiences, I excelled in roles at AT&T, driving sales by leveraging expert communication and analytical skills. Specializing in home technology and mobile devices, I consistently surpassed sales goals, demonstrating a keen ability to understand and meet customer needs while fostering loyalty and retention.
Overview
12
12
years of professional experience
Work History
In Home Expert
AT&T
Houston, TX
02.2018 - 12.2024
- Conduct in-home consultations with customers to assess their needs, and provide tailored recommendations for AT&T’s home services, including high-speed internet, TV, and smart home solutions.
- Actively promote and upsell AT&T services and equipment, including home security, fiber internet, and entertainment packages, aiming to meet or exceed monthly sales targets.
- Educate customers on best practices for maintaining their services and maximizing the use of AT&T products, ensuring customers feel confident with their new technology.
- Stay up-to-date with the latest AT&T technology, products, and services, ensuring an expert-level understanding to provide accurate information and recommendations.
- Accurately document customer interactions, installations, and product configurations in company systems. Report sales activity and service feedback to management.
Retail Sales Consultant
AT&T Mobility
Houston, TX
08.2012 - 02.2018
- Greet and assist customers in selecting products and services that meet their needs, ensuring an outstanding customer experience. Consistently meet or exceed sales goals for mobile devices, accessories, and service plans.
- Identify opportunities for upselling and cross-selling by understanding customer preferences and recommending complementary products or services, such as insurance plans, or add-ons.
- Build and maintain strong customer relationships through follow-up calls and personalized service, enhancing customer loyalty and retention.
- Track personal sales performance, meet or exceed targets, and report on daily sales activities to management. Utilize POS systems and CRM tools to record transactions and maintain accurate customer records.
Education
University of Houston
Houston, TXSkills
- Excellent Communication
- Attention to detail
- Organization
- Problem solving
- Analytical and critical thinking
- Task prioritization
- Overcoming obstacles
- Active listening
- Planning and coordination
- Conflict resolution
Timeline
In Home Expert
AT&T
02.2018 - 12.2024
Retail Sales Consultant
AT&T Mobility
08.2012 - 02.2018
University of Houston
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