Joel Perez
LaBelle
Summary
Customer-focused professional skilled in conflict resolution, communication, and problem-solving. Delivers effective service that fosters customer satisfaction and loyalty. Collaborates with teams to adapt to changing needs while driving results through efficient and empathetic interactions.
Overview
9
9
years of professional experience
Work History
Customer Service Representative II
First Bank
Fort Myers, FL
04.2022 - Current
- Resolved customer inquiries through phone, email, and in-person communication, enhancing customer satisfaction and loyalty.
- Wire Processing
- Applied fraud detection and analytical thinking to make real-time decisions on suspicious account activity, reducing potential losses while maintaining compliance.
- Ach Processing
- Balanced speed and accuracy while processing deposits, withdrawals, loan payments, and online banking requests under daily volume pressure.
- Deposit Account opening for personal and commercial use.
- Crosses Trained Between Teller and CSR
- Assisted Customers with online banking and services including account setup and password resets
- Balanced speed and accuracy while processing deposits, withdrawals, loan payments, and online banking requests under daily volume pressure.
- Monitored customer accounts for suspicious activity according to established protocols
- Closed accounts and reopened accounts if allowed within our guidelines and policies at the bank.
- Applied fraud detection and analytical thing to make real-timed decisions on suspicious account activity, reducing potential losses while maintaining compliance.
- Trained new staff on customer service protocols and software systems to ensure operational consistency.
- Promoted to elevated position in recognition of strong work ethic and exceptional customer service.
- Managed approximately 70 incoming calls, emails and faxes per day from customers.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions accurately, ensuring compliance with bank policies and procedures.
General Warehouse Assistant
Blockers
Immokalee, FL
10.2021 - 04.2022
- Operated pallet jacks and lifts to efficiently move materials throughout warehouse.
- Implemented organizational systems for storage areas, enhancing material accessibility and retrieval speed.
- Conducted inventory audits to ensure accuracy and maintain optimal stock levels.
- Packaged and labeled products for shipment, adhering to safety protocols and quality standards.
- Collaborated with team members to streamline order fulfillment processes, reducing delays in shipment preparation.
- Maintained cleanliness and organization of work environment to promote workplace safety.
- Managed multiple tasks simultaneously, supporting overall productivity in a fast-paced warehouse environment.
Team Lead
Walmart
LaBelle, FL
10.2018 - 06.2021
- Led team to achieve operational goals, resulting in improved productivity and efficiency across departments.
- Assessed team skills and delegated tasks to make swift staffing decisions during peak hours, ensuring optimal coverage while maintaining high customer service standards.
- Balanced team motivation and goal tracking to adjust strategies on the fly when targets were at risk, consistently meeting store objectives under pressure.
- Motivated team and tracked goals to adapt strategies in real time when targets were at risk, ensuring consistent achievement of store objectives under pressure.
- Applied inventory accuracy and problem-solving to resolve discrepancies in real time, keeping operations moving and reducing paperwork backlogs.
- Trained new staff on company policies and operational procedures.
- Received promotion to leadership role due to demonstrated strong work ethic and commitment to team success.
Farm Laborer
Graves Brothers Grove
Clewiston, FL
07.2018 - 10.2018
- Operated and maintained farm equipment, supporting healthy growth of newly planted trees.
- Loaded and unloaded containers of materials and products on trucks, trailers, and railcars, ensuring timely delivery and efficient workflow.
- Watered plants during growing seasons and closely monitored crops for growth progress or issues.
- Developed and maintained accurate records of crop production activities, enhancing tracking and reporting processes.
- Developed and maintained accurate records of crop production activities.
Concrete Laborer-Demolition
Big T Concrete Cutting
Naples, FL
08.2017 - 07.2018
- Collaborated with team members to mix and pour concrete for structural installations.
- Supported setup and maintenance of job site safety protocols, ensuring adherence to regulations and promoting a safe work environment.
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Trained new laborers on equipment handling and safety procedures, fostering safer and more efficient workflows.
- Implemented process improvements that minimized waste and streamlined operations.
- Implemented process improvements resulting in reduced waste and enhanced operational efficiency.
Education
High School Diploma -
Labelle Highschool
LaBelle, FL05-2017
Skills
- Customer service
- Data Entry
- Complaint resolution
- Client engagement
- Communication & Services
- Active listening
- Critical thinking
- Transaction Processing
- Computer proficiency
- Financial Compliance
- Scheduling
- Staff Training
- Leadership & Team
- Relationship building
Timeline
Customer Service Representative II
First Bank
04.2022 - Current
General Warehouse Assistant
Blockers
10.2021 - 04.2022
Team Lead
Walmart
10.2018 - 06.2021
Farm Laborer
Graves Brothers Grove
07.2018 - 10.2018
Concrete Laborer-Demolition
Big T Concrete Cutting
08.2017 - 07.2018
High School Diploma -
Labelle Highschool