JOEL PETION
Miami
Summary
Bilingual public service professional with government experience in investigations, records review, documentation, and customer service. Strong communicator in English and Haitian Creole with a proven ability to resolve concerns, maintain accurate files, and support compliance with policies and procedures. Ready to transition these skills into code compliance and field investigations.
Overview
23
23
years of professional experience
4046
4046
years of post-secondary education
1
1
Certification
Work History
Social Worker
Florida Department of Children and Families
05.2014 - Current
- Manage a high-volume caseload serving approximately 1,400 to 1,500 families per month while applying state policies, procedures, and eligibility requirements accurately and consistently.
- Conduct interviews, gather facts, review documentation, and research case information to determine eligibility, required actions, and case outcomes.
- Review, verify, and update case records to maintain complete and accurate files and ensure compliance with program requirements.
- Monitor ongoing case activity and identify discrepancies, errors, or missing information that could affect case decisions or client outcomes.
- Communicate requirements, next steps, and corrective actions clearly and professionally to clients in both English and Haitian Creole.
- Respond to client concerns and inquiries with tact, professionalism, and strong customer service in a fast-paced public service environment.
- Maintain detailed case notes and supporting documentation for follow-up, review, and resolution of case issues.
- Assist with special projects and emergency response efforts, including Food for Florida, helping large numbers of displaced or affected residents during storm season.
- Train new employees on procedures, documentation standards, customer service expectations, and case processing practices.
- Provide leadership support for a team of 10 employees in the absence of management.
Assistant Store Manager
CITGO Service Station
09.2003 - 05.2014
- Helped oversee daily operations in a customer-facing environment, ensuring efficient service and adherence to workplace procedures.
- Resolved customer and staff concerns promptly and professionally while maintaining an orderly and service-focused setting.
- Ordered bulk supplies, tracked inventory, and maintained organized stock levels to support uninterrupted operations.
- Balanced register tills before, during, and after shifts and supported accurate daily cash handling procedures.
- Trained employees on customer service practices, store procedures, and performance expectations.
- Assisted the General Manager in developing staff schedules and supporting smooth day-to-day operations.
Education
Data Analytics Training -
Miami Dade College
Web Development Training -
University of Miami
High School Diploma -
Miami Beach Senior High
Skills
- Case Management
- Investigative Interviewing
- Records Review
- Documentation Accuracy
- Customer Service
- Written and Verbal Communication
- Staff Training
- Public Assistance Program Support
- Conflict Resolution
- Data Review and Error Identification
Certification
- Valid Driver's License
- Florida Association of Code Enforcement Level I Certification, to be obtained within first year
Languages
- Haitian Creole
- English, Native
- Haitian Creole, Advanced
Timeline
Social Worker
Florida Department of Children and Families
05.2014 - Current
Assistant Store Manager
CITGO Service Station
09.2003 - 05.2014
Data Analytics Training -
Miami Dade College
Web Development Training -
University of Miami
High School Diploma -
Miami Beach Senior High