Joel Ramos
San Jose,CA
Summary
Dynamic professional with extensive experience at excelling in critical thinking and problem-solving. Proven track record in enhancing safety and sales protocols and managing teams effectively. Recognized for adaptability and fostering a welcoming environment while ensuring compliance and security. Strong report writing skills and commitment to exceed.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
10.2024 - Current
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of property.
- Monitored and authorized entrance and departure of vehicles and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Customer Service Sales Representative
Thrifty Car Rental
08.2023 - 07.2025
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Executed sales and marketing initiatives to increase revenue for company while maintaining professionalism and following company policy/procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisors when need be.
Security Supervisor
Allied Universal Security Services
08.2021 - 04.2023
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Screened visitors and contractors before granting access to restricted areas within residential areas and restricted zones.
Store Associate
Ups Store
08.2020 - 06.2021
- Answered questions about store policies and addressed customer shipping concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
High School Diploma -
Cristo Rey San Jose Jesuit High School
San JoseSkills
- Adaptive team player
- Critical thinking
- Problem-solving
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
10.2024 - Current
Customer Service Sales Representative
Thrifty Car Rental
08.2023 - 07.2025
Security Supervisor
Allied Universal Security Services
08.2021 - 04.2023
Store Associate
Ups Store
08.2020 - 06.2021
High School Diploma -
Cristo Rey San Jose Jesuit High School
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Sheila KuperSheila Kuper
Site Security Manager at Allied Universal Security ServicesSite Security Manager at Allied Universal Security Services
Samuel Nehemiah PerezSamuel Nehemiah Perez
Warehouse Worker at Hawkins ConstructionWarehouse Worker at Hawkins Construction