Joel Riceberg
San Antonio,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills
Overview
39
39
years of professional experience
Work History
Manager
Louis Shanks Furniture
San Antonio, TX
05.1995 - Current
- Hired, Coached, mentored and trained sales team members in order to improve their understanding of clients needs and how to close the sale.
- Held regular one-on-one meetings with all employees to review performance and provide instant feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of strength also areas where improvement is required.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Consistently assisting sales staff closing sales.
Manager
Diane Flack Interiors
San Antonio, TX
01.1985 - 04.1995
- Selling Manager
- Took TO's from designers and sales staff to assist in closing all sales
- Trained all sales techniques from Tom Hopkins to Zig Ziegler
- Opened and Closed the showrooms daily
Education
Associate of Science - Computer Science And Programming
San Antonio College
San Antonio, TX10-1983
GED -
Novato High School
Novato, CA08-1980
Skills
- Policy Implementation
- Performance Management
- Workforce Management
- Staff Development
- Sales Techniques
- Negotiation
- Marketing
- Operations Management
Timeline
Manager
Louis Shanks Furniture
05.1995 - Current
Manager
Diane Flack Interiors
01.1985 - 04.1995
Associate of Science - Computer Science And Programming
San Antonio College
GED -
Novato High School