Joel Rivero Jr
Buford,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Legal Assistant
Northover Law Group
08.2023 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Bank Teller
Wells Fargo
04.2022 - 08.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Process Assistant
Amazon
Braselton, Georgia
01.2020 - 04.2022
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Identified and resolved process issues to drive optimal workflow and business growth.
Real Estate Agent
HK Realty
Atlanta, Georgia
2019.10 - 2020.12
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Line Cook
Panda Express
Buford, Georgia
01.2018 - 06.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Store Clerk
QuikTrip
Norcross, Georgia
01.2014 - 01.2018
- Assisted customers by answering questions and fulfilling requests.
- Increased repeat business through exceptional customer service that fostered loyalty among patrons.
- Handled customer complaints with professionalism, resolving issues to maintain positive store reputation.
Shift Lead Baker
Cinnabon
Buford, Georgia
01.2012 - 01.2014
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
High School Diploma -
Collins Hill High School
Suwanee, GA05.2013
Skills
- Leadership
- Ability to Work Under Pressure
- Fast Learner
- Ability to Multitask
- Customer Service
- Communication Skills
- Team Player
- Microsoft Office
- File Organization
- Client Relations
- Notary Public
- Exceptional telephone etiquette
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant
Northover Law Group
08.2023 - Current
Bank Teller
Wells Fargo
04.2022 - 08.2023
Process Assistant
Amazon
01.2020 - 04.2022
Real Estate Agent
HK Realty
2019.10 - 2020.12
Line Cook
Panda Express
01.2018 - 06.2019
Store Clerk
QuikTrip
01.2014 - 01.2018
Shift Lead Baker
Cinnabon
01.2012 - 01.2014
High School Diploma -
Collins Hill High School
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