Joel Robertson
Modesto
Overview
25
25
years of professional experience
Work History
Banquet and Fine Dining Server
Redwood Cafe
Modesto, CA
05.2021 - 12.2024
- Greeted guests in a friendly and welcoming manner.
Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction. - Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request
- Managed multiple tables, ensuring seamless service and positive dining experiences for all guests.
- Verified guest satisfaction with meals, suggesting additional food and drinks that contributed to increased restaurant sales.
- Trained new servers on restaurant menu items, service procedures, enhancing knowledge and service quality.
- Maintained knowledge of wine pairings to recommend complimentary options.
Food and Beverage Server
Camp 4 Wine Cafe
Modesto, CA
03.2016 - 03.2020
- Demonstrated comprehensive understanding of wine regions, flavor profiles, cultivation, fermentation, and bottling techniques.
- Enhanced beverage sales through tailored food and drink pairing suggestions.
- Assisted guests with menu selections and recommended wine pairings for meals.
- Provided exceptional customer service in fast-paced dining environments.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Trained new servers on restaurant procedures and customer service standards.
Premier Makeup Artist
CHANEL, Inc.
Northern California
11.1999 - 03.2020
- Precise knowledge of luxury skincare, make-up technique and fragrance composition.
- A field authority for a premium beauty brand, responsible for driving sales and brand prestige across multiple retail locations.
- Elevate artistry standards through expert application, staff training and high-impact client events.
Lead Server/ Bartender/Trainer
AquaShi
Modesto, CA
03.2006 - 10.2013
- Led dining room operations to deliver seamless guest experiences.
- Trained and mentored new servers on menu offerings and customer service techniques.
Coordinated with kitchen staff to ensure food quality and presentation. - Assisted in inventory management and ordering supplies as needed.
- Developed strong relationships with regular customers to foster loyalty.
- Managed opening and closing duties to support restaurant operations.
- Maintained comprehensive knowledge of menu items, ingredients, and preparation methods.
- Possessed extensive knowledge of sushi ingredients and preparation, wine, and alcohol.
Education
Visual Merchandising
Modesto Junior College
Modesto, CATimeline
Banquet and Fine Dining Server
Redwood Cafe
05.2021 - 12.2024
Food and Beverage Server
Camp 4 Wine Cafe
03.2016 - 03.2020
Lead Server/ Bartender/Trainer
AquaShi
03.2006 - 10.2013
Premier Makeup Artist
CHANEL, Inc.
11.1999 - 03.2020
Visual Merchandising
Modesto Junior College