Joel Roman
Kissimmee,FL
Summary
Driven professional with many years of experience providing customers with information about services and products. Skilled in assessing customer needs, and handling customer complaints and concerns. Outstanding communicator with strong phone etiquette and active listening skills. Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
2025
2025
years of professional experience
Work History
Nursing Assistant
Orlando Health
Kissimmee, FL
07.2022 - Current
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
Aircraft Fueler
Prime Flight
Orlando, FL
- Loaded fuel into aircraft using pumping equipment.
- Ensured proper documentation of all fueling operations.
- Maintained accurate records of fuel quantity dispensed, cost, type, and destination.
- Operated refueling vehicles to transport fuel to the aircraft.
- Performed daily maintenance checks on refueling vehicles and pumps.
Phone Sales Representative
Tmoblie
Kissimmee, FL
- Answered incoming calls from potential customers, provided product information and answered questions.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
- Maintained up-to-date knowledge of all products and services available through the company.
- Developed relationships with customers in order to increase sales opportunities.
Server
Merrill Gardens
Kissimmee, FL
- Took orders from customers accurately and promptly.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High School Diploma -
Poinciana High School
Kissimmee, FL05-2019
Skills
- Performance improvement
- Strong work ethic
- Calm demeanor
- Sales techniques
- Healthcare ethics
- Task prioritization
- Detail-oriented
- Emergency response
Languages
Spanish
Professional
Timeline
Nursing Assistant
Orlando Health
07.2022 - Current
Aircraft Fueler
Prime Flight
Phone Sales Representative
Tmoblie
Server
Merrill Gardens
High School Diploma -
Poinciana High School