Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

JOEL R. WHITE

Verona,USA

Summary

Dynamic IT professional with extensive experience at Schneider Downs Inc., excelling in Azure infrastructure management and cybersecurity assessments. Proven track record in executing large-scale IT projects, enhancing system security, and optimizing network performance. Adept at collaborating across teams, driving productivity, and implementing innovative solutions to achieve organizational goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Network Administrator Senior

Schneider Downs Inc.
Pittsburgh, PA
10.2022 - Current
  • Orchestrated and successfully executed multiple large-scale IT projects, ensuring efficient delivery.
  • Collaborated with Senior II Network Administrator and IS Manager to meticulously document and communicate configuration steps for critical systems.
  • Successfully migrated all Microsoft Windows Servers from 2012R2 to 2019, enhancing system stability and security.
  • Optimized resource provisioning and troubleshooting through expert utilization of Active Directory and Group Policy.
  • Ensured peak performance and maintained the AVAYA VoIP phone system for uninterrupted communication.
  • Configured and continuously monitored Palo Alto Firewalls and managed multiple vendor VPNs, bolstering network security.
  • Developed and maintained a comprehensive repository of printer, server, and domain controller configurations using PowerShell scripts and OneNote.
  • Efficiently managed and maintained an environment of over 80 servers, ensuring high availability and performance.
  • Administered over 20 domains and child domains via Azure DNS zones, ensuring robust domain management.
  • Managed GoDaddy certificates and domain registrars, coordinating seamlessly with third-party vendors.
  • Implemented and leveraged Veeam for comprehensive Office 365 and server backups, enhancing data recovery capabilities.
  • Rebuilt, migrated, updated, and maintained the PaperCut print server environment, ensuring reliable print services.
  • Conducted daily network monitoring using N-Able, SolarWinds Orion RMM, LogicMonitor, Palo Alto Firewall, and ZScaler, proactively resolving issues and maintaining network health.
  • Managed Intune and Microsoft Entra enrollment for seamless device management across the organization.
  • Configured Single Sign-On (SSO) for Azure Enterprise applications, streamlining user access.
  • Created Azure IntuneWinApps for efficient and streamlined software deployment.
  • Implemented Microsoft Azure two-factor authentication (2FA) with number matching for user Global Protect VPN, significantly enhancing remote access security.
  • Configured Microsoft’s Network Policy Server to utilize Duo for two-factor authentication for Vendor Global Protect VPN connections.
  • Administered Rubrik Systems backups for Microsoft Office 365, including rigorous weekly testing to ensure data integrity.
  • Identified and remediated critical security vulnerabilities using Nessus Vulnerability Scanner, strengthening the security posture.
  • Collaborated effectively on multiple significant cross-functional projects, contributing to successful outcomes.
  • Configured Microsoft’s Enterprise Certificate Authority to use with NPS RADIUS server for Windows 11 Wireless Certificate connections.
  • Ensured continuous maintenance and updates to VMware infrastructure, optimizing virtualization performance.
  • Upgraded and troubleshot the Cisco Virtual Wireless Controller system, improving wireless network reliability.
  • Configured IP Helper-Address for PXE boot system imaging on Cisco Routers, facilitating rapid system deployment.
  • Configured IP Helper-Address for migrating DHCP to Primary Domain Controller.
  • Partnered closely with the Security Operations Center (SOC) team to troubleshoot and swiftly resolve security-related issues.
  • Monitored and administered Microsoft Teams through the Microsoft Teams Admin Center, ensuring smooth collaboration.
  • Provided Level III helpdesk assistance, successfully resolving complex technical issues for end-users.

IT Director

Allies for Health and Wellbeing
Pittsburgh, PA
06.2019 - 01.2022
  • Directed and executed a complete infrastructure overhaul, migrating from an outdated Microsoft system to a modern Microsoft 365 environment.
  • Successfully transitioned the organization to Microsoft 365, emphasizing Microsoft Teams, OneDrive, and OneNote, which proved critical for remote work continuity.
  • Boosted productivity by eliminating legacy RDP, roaming profiles, and folder redirection, implementing cloud-based technologies like Microsoft OneDrive and SharePoint.
  • Migrated Microsoft Exchange 2013 to Office 365 Exchange Online, achieving seamless integration with Microsoft Teams, Outlook Calendar, and Microsoft Stream.
  • Utilized Active Directory and Group Policy for efficient resource provisioning and troubleshooting across the organization.
  • Upgraded to Cisco 2960 POE switches, reducing power consumption and eliminating the need for excessive POE adapters.
  • Managed VMware VCSA environment, centralizing administration of the two vSphere ESXi Hosts.
  • Deployed Unifi Ubiquiti access points and Unifi Cloud Key, significantly enhancing multi-user throughput and overall user experience.
  • Pulled network cable in the plenum for new network connections, punching down connections to the patch panel and labeling changes for future reference.
  • Installed new cable runs to eliminate mini switches, significantly improving network performance and reducing points of failure.
  • Upgraded and maintained a PfSense firewall, providing cost-effective and robust network security.
  • Migrated the pfSense firewall to a Barracuda F80 firewall, further enhancing security capabilities.
  • Transitioned spam filtering and archiving to Barracuda Essentials Cloud Control, providing comprehensive email security, archiving, and cloud backup for Office 365.
  • Provided expert VOIP phone support for SNOM phones, including implementing voicemail-to-email functionality for remote users.
  • Secured the Guest Wireless Network through VLAN protocol on Cisco 2960 switches and Unifi Cloud control, enhancing security and IP lease availability.
  • Identified and strategically decommissioned unused hardware resources, resulting in a 50% reduction in operational costs.
  • Implemented robust backup and disaster recovery strategies using Veeam Backup and Replication to offsite drives, effectively protecting against ransomware attacks.
  • Developed a streamlined desktop/laptop deployment process using batch scripts, reducing deployment time from 3 hours to 1 hour.
  • Established comprehensive Security and Acceptable Use Policies, enhancing organizational compliance.
  • Conducted annual Security Risk Assessments in strict accordance with HIPAA policies, ensuring regulatory adherence.
  • Implemented SentinelOne antivirus, providing stronger protection against advanced ransomware threats.

Senior Systems Administrator

Pediatric Alliance Inc, BI Consulting
Carnegie, PA
06.2016 - 01.2019
  • Provided critical on-site and remote third-level support for healthcare providers across Pediatric Alliance and 16 other healthcare corporations.
  • Administered comprehensive network infrastructure, system provisioning, backups, and technical support for BI Consulting, a sister company.
  • Delivered expert phone and TeamViewer remote support to multiple healthcare entities including Adagio Health, Community Health Clinic, and One Health Ohio.
  • Supported and deployed Dell SonicWall and pfSense firewalls for various healthcare organizations, ensuring robust security.
  • Maintained HIPAA compliance by meticulously documenting assets using Excel and asset tags.
  • Managed RDP overload by balancing connections using Hercules Load Balancer Virtual Appliance.
  • Upgraded and maintained hardware for Dell VRTX systems, ensuring optimal performance.
  • Configured Symantec VIP Manager for two-factor authentication for e-prescribing, enhancing security protocols.
  • Coordinated seamlessly with clients for office openings, system installations, project management, and data center migrations.
  • Documented all configurations for 16 medical facilities through OneNote, ensuring comprehensive record-keeping.
  • Conducted Security Risk Assessments in compliance with HIPAA regulations, maintaining high security standards.
  • Standardized systems and developed policies to ensure consistent quality and productivity across all medical facilities.
  • Delivered and installed networking and computer equipment to multiple sites, ensuring timely setup.

Network Administrator & Helpdesk Technician

Penns Manor Area School District
Clymer, PA
08.2001 - 01.2016
  • Maintained 20 servers, overseeing the migration from Novell Networks to Windows Server 2003.
  • Deployed 250 Mitel VOIP phones by upgrading Cisco switches to POE switches, effectively utilizing VLANs and QoS for optimized performance.
  • Upgraded network infrastructure by running Cat6 cables, replacing old Cat5 cabling in several computer labs.
  • Secured the entire infrastructure through robust group policies and Fortinet solutions.
  • Managed Microsoft’s Volume Licensing Center for Windows OS ISOs and Office 2010, ensuring software compliance.
  • Trained and supervised high school students from Penns Manor and ICTC, empowering them to assist with help desk troubleshooting.
  • Mentored students in documentation skills using AutoCAD and Excel for accurate records of IDF connections, switching ports, and patch panels, and taught cable termination techniques.
  • Instilled core values and professional standards in IT students, providing them with a strong foundation for future careers.
  • Implemented and maintained switching stacks, optimizing network performance and reliability.
  • Coordinated multiple large-scale projects, including expanding network coverage to the school fitness center and main football field.
  • Configured, documented, and maintained the football field's sound system, ensuring flawless operation during events.
  • Configured, documented, and troubleshot the school's digital smart scoreboard, including creating personalized GIFs for display.
  • Integrated Google Apps for Education using Chromebooks, making them an essential tool for modern education.
  • Managed the Video Surveillance project, successfully installing 35 POE cameras funded by the Safe Schools Grant.
  • Installed and supported Meraki wireless devices with separate VLANs for 70 faculty, 40 staff, and 925 students, ensuring secure and segmented access.
  • Pioneered wireless networking integration into the building prior to the widespread adoption of mesh wireless systems.
  • Supported and maintained 6 computer labs, over 300 computer systems, 6 Intermediate Distribution Frames (IDFs), and 1 Main Distribution Frame (MDF).
  • Streamlined user creation for various systems (e.g., library system, Study Island, Student Information System) by manipulating Excel data exported from the Student Information System.
  • Developed and maintained the school website, ensuring it met the informational needs of both elementary and high school.
  • Photographed sports activities and events, such as graduation, Track Meets, Football Games, Girls Softball, and updated the website accordingly.
  • Maintained a robust Mac OS environment including MAC Server, iPads, Apple TVs.
  • Collaborated with AV students on Channel 1 news productions, providing technical support, and utilizing Final Cut Pro.
  • Implemented 150 iPads using Apple Configurator and Meraki mobile device manager for efficient device deployment.
  • Utilized Hyper-V servers to create NComputing dummy systems for computer labs, resulting in significant cost savings and reduced system failures.

Education

Bachelor of Science - Management Information Systems

Indiana University of Pennsylvania
Indiana, PA
01.2000

Some College (No Degree) - Network And System Administration

Pennsylvania Highlands Community College
Richland, PA

Skills

  • Microsoft Windows and macOS
  • Azure infrastructure management
  • Virtualization technologies
  • Backup and disaster recovery solutions
  • Cybersecurity assessments and training
  • Email filtering and archiving
  • Mobile device management
  • Web filtering solutions
  • Scripting languages
  • Database administration
  • Wireless access technologies
  • VPN solutions
  • VOIP systems management
  • Firewall technologies
  • Networking protocols expertise
  • Networking hardware management
  • Video surveillance systems
  • Door security systems management
  • Ticketing systems proficiency
  • Remote monitoring and management

Certification

CompTIA A+

Timeline

Network Administrator Senior

Schneider Downs Inc.
10.2022 - Current

IT Director

Allies for Health and Wellbeing
06.2019 - 01.2022

Senior Systems Administrator

Pediatric Alliance Inc, BI Consulting
06.2016 - 01.2019

Network Administrator & Helpdesk Technician

Penns Manor Area School District
08.2001 - 01.2016

Bachelor of Science - Management Information Systems

Indiana University of Pennsylvania

Some College (No Degree) - Network And System Administration

Pennsylvania Highlands Community College

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