Joel Sanchez
Miami
Summary
As an Operations Manager, I specialize in transforming systems into success. At VS Investment Group, I’ve established a reputation for enhancing workflow and significantly reducing costs through smart, strategic process improvements. I currently manage the complete operations for three retail locations and an e-commerce site, guiding a team of 8 people. My passion is combining financial insight with strong team leadership to nurture client relationships and drive operational excellence through constant, measurable improvement.
Overview
3
3
years of professional experience
Work History
Operations Manager
VS Investments Group
12.2024 - Current
- Streamlined operations by implementing process improvements, enhancing workflow efficiency across departments.
- Led cross-functional teams to optimize resource allocation and reduce operational costs.
- Developed and maintained operational metrics to monitor performance and identify areas for improvement.
- Analyzed data trends to inform decision-making and enhance operational strategies.
Sales Associate
VS Investment Group
05.2023 - 12.2024
- Drove customer engagement through personalized service and product recommendations.
- Assisted in inventory management, ensuring stock levels met demand efficiently.
- Developed strong product knowledge to address customer inquiries effectively.
- Collaborated with team to optimize sales strategies and enhance store performance.
Account Manager
Febrer Asesores
09.2022 - 09.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Education
Bachelor of Accounting - Accounting And Finance
Universidad Jaime I
Castellon, Spain05-2023
Skills
- Problem-solving
- Team leadership (7)
- Project management
- Operations management
- Customer service
- Financial analysis
- Skilled in Excel
- Continuous improvement
Accomplishments
- Reduced by 30% the company interest expenses by aggressively negotiating with banks.
- Supervised team of 8 staff members.
- Promoted to Operations Manager after 1 year with the company.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Operations Manager
VS Investments Group
12.2024 - Current
Sales Associate
VS Investment Group
05.2023 - 12.2024
Account Manager
Febrer Asesores
09.2022 - 09.2023
Bachelor of Accounting - Accounting And Finance
Universidad Jaime I