Joel Santillan
Colorado Springs,CO
Summary
Service professional with robust experience in customer service and administrative support, ready to excel in fast-paced environment. Demonstrates strong focus on team collaboration, ensuring reliability and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining detailed records. Known for high standards and delivering results-driven service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Level 2 Heavy Technician
Colorado Springs Utilities
01.2021 - Current
- Maintain a safe work environment by adhering to establish safety protocols and guidelines
- Preform troubleshooting and diagnosis on malfunctioning equipment
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Train new technicians on standard operating procedures, ensuring consistency across the team.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- I prioritize and time manage what services need to be done first, in order to have an efficient workflow being maintained
- Service Semi-Trucks, Trailers, Generators, Air compressors, Tire repairs, Electrical repair, and after treatment diagnosing
- Proficient with software's like J pro, Autel CAT, and Cummins Insite
- Tested systems, noting issues and completing preventive maintenance.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Specialty Level 2 Heavy Technician/Sweeper Specialist
Serco Inc.
02.2021 - 01.2024
- Ensured the sweepers were always on the road
- Dealt with operators first hand
- Serviced the entire sweeper department
- Serviced Snow plows, Vacotors, Highway Trucks, Street Sweepers, Broom bears, Broom badger, Schwarze, Trailers, Dump Trucks and Off Road Equipment
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Tested systems, noting issues and completing preventive maintenance.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Logged work orders and change orders into M5 database to track job status.
- Consulted with customers to assess service requirements and produce accurate orders.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Gathered information through research and vendor inquiries to provide job estimates.
- Presented different repair options to customers to help each person make appropriate choices.
Shop supervisor and Diesel/Propane mechanic
NorcalLumber
07.2019 - 01.2021
- Resolved customer complaints and inquiries
- I prioritized and effectively time managed workflow which enabled an increase in business proficiency by 10%
- Used problem solving and critical thinking skills when issues arouse
- Worked on Hyster Forklifts, Mantix Cranes, Tadano Cranes and Tire repair 24” & 22”
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Checked incoming orders and organized new stock.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Scheduled and oversaw maintenance, repair and installation activities.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
- Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
- Collaborated with upper management to establish goals and objectives for the store''s performance.
Diesel mechanic
McCann&sons
11.2017 - 06.2019
- Clutch with PTO and/no PTO tractor, semi, truck and auto
- 50+hrs on service truck out in field mechanic
- Splitting loader/tractors
- Hydraulic cylinder rebuild
- Pm services
- Bit inspections
Lube Technician
Larry H. Miller
03.2017 - 07.2017
- Oil changes
- Tire rotation/ repair
- Apprentice experience
Education
Program - Diesel Truck and Technology
Lincoln College of Technology
Denver, CO07.2017
Skills
- Strong Customer Relations
- Attention to detail
- Schedule tasks
- Multitasking and organization
- Conflict Resolution
- Communication skills
- Adaptability
- Flexibility
- Teamwork
- Collaboration
- Willingness to learn
- Works Well Under Pressure
- Initiative
- Manage Team dynamics
- Resilience
- Ethics
- Leadership
- Negotiation
- Service Shop Procedures
- Preventative Maintenance
- Heavy Truck Systems
- Air Conditioning
- Computer systems
- Engine Repair
- Diesel Fuel Systems
- Tune-Up
- Truck Steering
- Suspension Systems
- Welding
- Hydraulics
- Heavy Duty Drive Trains
- Air Brake Systems
- Hydraulic Brake Systems
- Electrical Systems
- Diesel Engine Construction
- Operation
Certification
- [ASE-T8 Preventative Maintenance & Inspection] 8/18/2023
Languages
Spanish
Native or Bilingual
Timeline
Specialty Level 2 Heavy Technician/Sweeper Specialist
Serco Inc.
02.2021 - 01.2024
Level 2 Heavy Technician
Colorado Springs Utilities
01.2021 - Current
Shop supervisor and Diesel/Propane mechanic
NorcalLumber
07.2019 - 01.2021
Diesel mechanic
McCann&sons
11.2017 - 06.2019
Lube Technician
Larry H. Miller
03.2017 - 07.2017
Program - Diesel Truck and Technology
Lincoln College of Technology