Joel Sao
Cape Coral,FL
Summary
Dynamic Operations Manager, excelling in team leadership and vendor relationships.Employing exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Able to adapt to changing needs and leading cross-functional teams. Fluent in both English and Spanish, ensuring exceptional customer service and operational efficiency.
Overview
14
14
years of professional experience
Work History
Operations Manager
Val Ward Cadillac
Fort Myers, FL
10.2024 - 03.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Automotive Service Advisor
Naples Luxury Imports
Naples, Florida
12.2010 - 10.2024
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
Education
High School Diploma -
Estero High School
Estero, FL05-2001
Skills
- Problem-solving
- MS office
- Operations management
- Employee motivation
- Client relationships
- Team leadership
- Staff management
- Management
- Inventory management
- Fluent in English
- Fluent in Spanish
- Inventory control
- Invoice processing
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Reynolds Reynolds; Ignite