Joel Sao
Cape Coral,FL
Summary
Dynamic Operations Manager, excelling in team leadership and vendor relationships.Employing exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Able to adapt to changing needs and leading cross-functional teams. Fluent in both English and Spanish, ensuring exceptional customer service and operational efficiency.
Overview
14
14
years of professional experience
Work History
Operations Manager
Val Ward Cadillac
10.2024 - 03.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Automotive Service Advisor
Naples Luxury Imports
12.2010 - 10.2024
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
Education
High School Diploma -
Estero High School
Estero, FL05-2001
Skills
- Problem-solving
- MS office
- Operations management
- Employee motivation
- Client relationships
- Team leadership
- Staff management
- Management
- Inventory management
- Fluent in English
- Fluent in Spanish
- Inventory control
- Invoice processing
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Reynolds Reynolds; Ignite
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