Summary
Overview
Work History
Education
Skills
Additional Experience
Accomplishments
Timeline
Generic

Joel Smith

Herndon,VA

Summary

Detail-oriented professional with strong planning and organizational skills, complemented by exceptional written and oral communication abilities. Demonstrated leadership and analytical capabilities enhance adaptability and reliability in fast-paced environments. Proven track record in time management supports the efficient execution of Inflight Programs initiatives. Committed to leveraging experience and skills as an Assistant Manager - Inflight Programs to strengthen the Recruiting team.

Overview

19
19
years of professional experience

Work History

Supervisor- Inflight Services

United Airlines
Sterling, VA
08.2024 - Current
  • Lead and support flight attendants within IADSW, as well as planeside
  • Manage the Inflight operation within the station SOC
  • Build departmental relationships within the IAD station
  • Support inbound flights deemed as notable from the IFDM, and provide written recaps
  • Manage the Link program for IADSW
  • Manage the FABS initiative in the base
  • Support special projects as needed

Specialist- Inflight Programs

United Airlines
Houston, TX
09.2022 - 08.2024
  • Conduct the in-person flight attendant interview experience at HSC
  • Responsible for the weekly Recruiting NPS survey and results
  • Responsible for sending all team communications to incoming trainees
  • Keep the interview rosters up-to-date
  • Conduct International Purser interviews
  • Present the bi-weekly Q&A to applicants
  • Manage miscellaneous projects within Inflight Programs

Inflight Services Recruiter

United Airlines
Houston, TX
04.2022 - 09.2022
  • Special Assignment Flight Attendant
  • Assisted in the onsite interview process for flight attendants at HSC
  • Maintained Inflight's presence in the onsite hiring experience
  • Trained IES's from the IAH Inflight Training Center to assist with interviews
    at HSC
  • Created a Resource Guide for Inflight Recruiting

Recruiter- Inflight Talent Acquisition

United Airlines
Houston, TX
12.2021 - 04.2022
  • Point Person/ Team Lead for the onsite operation at HSC
  • Responsible for ensuring the recruiting operation ran smoothly daily
  • Tactfully and graciously handled difficult situations that arose daily
  • Conducted virtual and in-person interviews for the flight attendant position
  • Conducted daily briefings with TA and Inflight
  • Collaborated with Inflight and TA in all aspects of the on-site recruiting process

Lead Recruiter- Inflight Services

United Airlines
Houston, TX
10.2013 - 03.2020
  • Special Assignment Flight Attendant
  • Assisted with leading the Recruiting team throughout the interview day
  • Coached the newer Recruiters on the flight attendant brand and job fit
  • Conducted interviews for future United flight attendants
  • Possess knowledge of our applicant tracking system Taleo, as well as
    HireVue/ Modern Hire video interview experience
  • Experience with all prerequisite New Hire paperwork, scheduling DOT drug
    screens for the applicants and assigning classes
  • Assisted in opening the SFOTK Recruiting Center and also recruited and trained new Recruiters at CSC

Duty/ Concierge Desk

United Airlines
Houston, TX
09.2012 - 09.2013
  • Special Assignment Flight Attendant
  • Assisted the Duty Supervisor with checking and following up on delays
  • Checked-in flight attendants for their trips
  • Worked with Crew Scheduling to ensure flights departed on-time
  • Assisted Supervisors with miscellaneous projects

Flight Attendant

United Airlines
Houston, TX
06.2006 - Current
  • Maintain flight attendant qualifications
  • International Purser qualified
  • Maintained exemplary attendance and performance records

Education

Human Resources

University of North Texas
Denton, TX

Human Resources

Rice University
Houston, TX

Skills

  • CRM skills
  • Flight attendant experience - 19years
  • Experience supervising flight attendants
  • Team Lead experience
  • Flight attendant recruiting experience
  • Excellent verbal and written communication skills
  • Comfortable making difficult decisions
  • Conflict resolution skills
  • Experienced in Applicant Tracking Systems
  • Proficient in Excel, Word, PowerPoint, Adobe, Outlook,
    Teams
  • Experience handling sensitive/confidential information

Additional Experience

Banking-

  • Bank of America- Teller (1997- 1999)
  • Texas Bank- Teller (1999- 2000)
  • BancorpSouth- Teller (2000- 2003)

Retail-

  • Wilson's The Leather Experts- Customer Service Associate (1995- 1997)
  • The Buckle- Retail Sales Associate (1997- 1998)

Call Center-

  • AmeriCredit Financial Services- Customer Service and Collections Associate (2003- 2006)

Accomplishments

  • Nominated to United 100
  • Certificate in Human Resources
  • Certificate in Diversity and Inclusion training through the Bashen Corporation

Timeline

Supervisor- Inflight Services

United Airlines
08.2024 - Current

Specialist- Inflight Programs

United Airlines
09.2022 - 08.2024

Inflight Services Recruiter

United Airlines
04.2022 - 09.2022

Recruiter- Inflight Talent Acquisition

United Airlines
12.2021 - 04.2022

Lead Recruiter- Inflight Services

United Airlines
10.2013 - 03.2020

Duty/ Concierge Desk

United Airlines
09.2012 - 09.2013

Flight Attendant

United Airlines
06.2006 - Current

Human Resources

University of North Texas

Human Resources

Rice University

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