JOEL SOSA GARCIA
Summary
Bilingual Salesforce Administrator with 4+ years of experience optimizing Salesforce through automation, configuration, reporting, and data management. Experienced in resolving issues, improving user experience, and helping teams maximize the value of the platform.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT SALESFORCE ADMINISTRATOR
Panda Exteriors
09.2025 - Current
- Administer Salesforce org, including user setup, permissions, security controls, and frontline issue resolution.
- Build automations with Flows, validation rules, and approvals, and improve reports/dashboards to support operational visibility.
- Manage Adobe Admin and create automated contract templates using mapped Salesforce fields for document generation and e-signature workflows.
- Administer integrations such as CompanyCam and Zapier, developing automated connections and workflows that increase efficiency.
IFILL ADMINISTRATOR & CUSTOMER SUPPORT
Stokes Pharmacy & Epicur Pharma
07.2024 - 09.2025
- Managed the CRM help desk and resolved technical issues for veterinary facilities across multiple support channels.
- Assisted clinics with onboarding, account access, user credentials, and platform navigation.
- Maintained facility accounts and monitored system performance to ensure consistent platform reliability.
- Collaborated with internal teams on system updates and process improvements to streamline customer and operational workflows.
IT SALESFORCE ADMINISTRATOR
Vision Solar LLC
11.2021 - 12.2023
- Managed the IT service desk and provided technical support for Salesforce and internal systems for both on-site and remote users.
- Led user onboarding and offboarding, including account provisioning, permissions, and data integrity tasks.
- Built and deployed Salesforce automations that improved internal workflows and reduced manual effort.
- Created detailed reports for third-party vendors using Excel and Salesforce data, providing insights on operational performance.
IT DATA ENTRY ANALYST
Vision Solar LLC
08.2021 - 11.2021
- Entered customer and account data accurately and on time, identifying and correcting inconsistencies to maintain data quality.
- Supported user account management and software licensing across Office 365 and internal applications.
- Processed concierge department client contracts and updated tracking systems and the company’s project database.
Education
Computer System Technology - Information Technology
Camden County College
Blackwood, NJ06.2024
High School Diploma -
Triton Regional High School
Runnemede, NJ06-2020
Skills
- Salesforce: Administration, Security, Flows, Reporting, Data Management
- Adobe: Adobe Admin, Contract Template Mapping
- Automation & Integrations: Zapier, CompanyCam, Workflow Automation
- CRM & Support: User Support, Ticket Management, Troubleshooting
- Productivity: Office 365, Documentation, Process Optimization
Certification
- Salesforce Certified Platform Administrator — Credential ID: 7042521 | Earned: 11/2025
Languages
English
Spanish
Timeline
IT SALESFORCE ADMINISTRATOR
Panda Exteriors
09.2025 - Current
IFILL ADMINISTRATOR & CUSTOMER SUPPORT
Stokes Pharmacy & Epicur Pharma
07.2024 - 09.2025
IT SALESFORCE ADMINISTRATOR
Vision Solar LLC
11.2021 - 12.2023
IT DATA ENTRY ANALYST
Vision Solar LLC
08.2021 - 11.2021
Computer System Technology - Information Technology
Camden County College
High School Diploma -
Triton Regional High School