Summary
Overview
Work History
Education
Skills
Websites
Certification
Professional Development
Timeline
Generic

Nabin Thapa

San Antonio,TX

Summary

Senior Salesforce Administrator with 7+ years of experience managing Salesforce implementations across Sales and Service Cloud. Multi-certified (Admin, Advanced Admin, App Builder, Data Architect, AI Associate) with expertise in configuration, automation, reporting, integrations, and security. Skilled in DevOps deployments, sandbox management, and data governance, with a track record of boosting adoption, performance, and business growth. Adept at leading cross-functional teams, managing projects, and delivering scalable solutions using Apex, Flow, and Lightning. Brings strong leadership, discipline, and resilience from Army National Guard service.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Salesforce Administrator III

CaptureRX
San Antonio, TX
01.2020 - Current
  • Administered Salesforce org for 250+ users, optimizing profiles, permission sets, sharing rules, OWDs, and AD/Azure authentication to ensure security and compliance.
  • Automated business processes using Flows and Process Builder, reducing manual effort and improving overall operational efficiency.
  • Managed system health and release readiness, including license monitoring, storage optimization, sandbox refreshes, and deployment coordination.
  • Collaborated with Sales and Service stakeholders to gather requirements and deliver tailored Salesforce solutions, increasing user adoption and satisfaction.
  • Developed executive dashboards and actionable reports, providing leadership with insights into pipeline growth, case resolution, and revenue performance to support strategic decision-making.

Lead Salesforce Administrator (Pro Bono)

Haiti-Now.org
Remote (Miami), FL
08.2017 - 01.2020
  • Led Salesforce administration for a nonprofit using Nonprofit Success Pack (NPSP), managing user security, data integrity, and platform customization.
  • Developed a Student School Application in Salesforce using custom objects and automation, enabling tracking of student grades, supplies, and attendance to improve operational visibility.
  • Implemented automation with Flows, Workflow, and Process Builder, reducing repetitive administrative tasks and streamlining campaign and student management processes.
  • Directed migration from Salesforce Classic to Lightning, delivering user training that increased adoption and system efficiency.

Tester

Reliant Heart, INC.
Houston, TX
01.2013 - 09.2019
  • Gathered and documented functional and non-functional requirements for software, hardware, and firmware projects, ensuring alignment with business and regulatory standards.
  • Served as a Salesforce end user, documenting system issues, errors, and failures to support root cause analysis and system improvements.
  • Performed functional and UAT testing on Class III medical devices per ISO, FDA, and BSI standards, including firmware updates and performance validation.
  • Collaborated on R&D projects and product development, providing feedback to enhance device functionality and software performance.
  • Trained and mentored production teams, ensuring adherence to quality systems, documentation, and compliance standards.

92F Fuel Specialist

U.S. Army National Guard
Houston, TX
07.2010 - 07.2016
  • Managed fuel operations and inventory for vehicles and equipment, ensuring accuracy, compliance, and operational readiness.
  • Coordinated logistics and delivery schedules to support mission-critical operations efficiently.
  • Supervised and trained team members on procedures, safety protocols, and equipment handling.
  • Maintained equipment readiness through preventive maintenance and troubleshooting.
  • Enforced safety and regulatory compliance, minimizing risk and ensuring accountability.

Education

B.S. - Technical Management

DeVry University
Houston, TX
05.2013

Skills

  • Salesforce Administration
  • Sandbox & Release Management
  • User Management
  • Change & Deployment Management
  • Security & Compliance
  • System Integrations – APIs, Middleware
  • Declarative Automation – Flows, Validation Rules, Process Builder
  • Reporting & Dashboards
  • Lightning App Builder
  • Data Governance & Cleansing
  • Apex & SOQL
  • UAT & Testing
  • Project & Stakeholder Management
  • User Training & Adoption
  • Leadership & Collaboration

Websites

Certification

  • Salesforce Certified Administrator, 2017
  • Salesforce Certified Advanced Administrator, 2019
  • Salesforce Certified Platform App Builder, 2022
  • Salesforce Certified Platform Data Architect, 2023
  • Salesforce Certified AI Associate, 2024

Professional Development

  • Salesforce Integration Architect, in progress
  • Salesforce Platform Developer I, in progress
  • Salesforce System Architect, planned

Timeline

Salesforce Administrator III

CaptureRX
01.2020 - Current

Lead Salesforce Administrator (Pro Bono)

Haiti-Now.org
08.2017 - 01.2020

Tester

Reliant Heart, INC.
01.2013 - 09.2019

92F Fuel Specialist

U.S. Army National Guard
07.2010 - 07.2016

B.S. - Technical Management

DeVry University

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