Open To Work
Nabin Thapa
San Antonio,TX
Summary
Senior Salesforce Administrator with 8+ years of experience in creating scalable solutions for Sales and Service Cloud. Multi-certified in advanced administration, platform app building, data architecture, and AI, with a proven track record of developing over 300 automated flows. Expertise in translating complex business requirements into effective technical solutions, resulting in increased user adoption and operational efficiency, and currently pursuing Salesforce Solution Architect certification to design enterprise-level, scalable platform architectures.
Overview
8
8
years of professional experience
5
5
Certification
Work History
Salesforce Administrator III
CaptureRX
San Antonio, TX
12.2019 - 02.2026
- Designed and implemented over 300 Salesforce flows, including record-triggered, scheduled asynchronous, screen flows, and auto-launched types.
- Administered Salesforce organization for 200+ users, optimizing profiles, permission sets, sharing rules, and authentication for security compliance.
- Served as a Jira administrator to support Salesforce initiatives by creating and managing user stories, epics, and sprint tasks.
- Managed and supported third-party integrations within Salesforce, including DocuSign, RingCentral, Rollup Helper, Definitive Healthcare, and Data Cloud, ensuring seamless data synchronization and business process automation.
- Collaborated with CRM, Implementation, Sales, Accounting, and Marketing teams to gather requirements, prioritize Salesforce initiatives, and facilitate recurring stakeholder meetings to ensure effective communication, and successful delivery of platform solutions.
- Developed executive and departmental dashboards, along with actionable reports, to provide leadership and business teams with insights into pipeline growth and operational metrics.
Lead Salesforce Administrator
Haiti-Now.org
Miami, FL
07.2017 - 12.2019
- Directed Salesforce administration for a nonprofit utilizing the Nonprofit Success Pack, managing user security and data integrity.
- Developed a Student Enrollment Management Application in Salesforce, with custom objects, enabling the tracking of grades, supplies, and attendance.
- Implemented automation using flows, workflows, and process builder to reduce administrative tasks and enhance campaign management.
- Migrated from Salesforce Classic to Lightning, delivering training that increased user adoption and system efficiency.
Tester
Reliant Heart, INC.
Houston, TX
12.2012 - 08.2019
- Logged and tracked system and device issues using Salesforce for root cause analysis and process improvement efforts.
- Conducted functional and UAT testing on Class III medical devices per ISO, FDA, and BSI standards.
- Collaborated on R&D projects to enhance device functionality and improve software performance.
- Trained production teams on quality systems documentation to ensure compliance with industry regulations.
92F Fuel Specialist
U.S. Army National Guard
Houston, TX
06.2010 - 06.2016
- Managed fuel operations and inventory for vehicles and equipment, ensuring accuracy, compliance, and operational readiness.
- Coordinated logistics and delivery schedules to support mission-critical operations efficiently.
- Supervised and trained subordinate personnel on operational procedures, safety protocols, and proper equipment handling.
- Maintained equipment readiness through preventive maintenance and troubleshooting.
- Enforced safety and regulatory compliance, minimizing risk, and ensuring accountability.
Education
Bachelor of Science - Technical Management
DeVry University
Houston, TX05-2013
Skills
- Salesforce administration
- Jira administration
- Third-party integration
- Postman and Visual Studio Code
- Agentforce expertise
- Data cloud management
- Experience sites development
- Sandbox and release management
- User management
- Change and deployment management
- Security and compliance oversight
- System integration strategies
- Declarative automation techniques
- Reporting and dashboard creation
- Lightning app builder expertise
- Data governance practices
- LWC development
- Apex and SOQL proficiency
- User acceptance testing
- Project management skills
- User training facilitation
Certification
- Salesforce Certified Administrator, 2017
- Salesforce Certified Advanced Administrator, 2019
- Salesforce Certified Platform App Builder, 2022
- Salesforce Certified Platform Data Architect, 2023
- Salesforce Certified AI Associate, 2024
Professional Development
- Salesforce Agentforce Specialist, in progress
- Salesforce Integration Architect, in progress
- Salesforce Platform Developer I, in progress
- Salesforce Solution Architect, planned
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$90000/yr - $115000/yrTimeline
Salesforce Administrator III
CaptureRX
12.2019 - 02.2026
Lead Salesforce Administrator
Haiti-Now.org
07.2017 - 12.2019
Tester
Reliant Heart, INC.
12.2012 - 08.2019
92F Fuel Specialist
U.S. Army National Guard
06.2010 - 06.2016
Bachelor of Science - Technical Management
DeVry University