Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joel Terranova

Harrisville,RI

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Lead Technician

Mts Services
10.2013 - Current
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Worked with multiple ticketing platforms to up date and insure work is completed on time.

Education

High School Diploma -

Burrillville High School
Harrisville, RI
05.2000

Skills

  • Telephonic Triage
  • Mechanical Troubleshooting
  • Blueprint Reading
  • Second-Level Support
  • OSHA Standards and Codes
  • Hole Patching

Timeline

Lead Technician

Mts Services
10.2013 - Current

High School Diploma -

Burrillville High School
Joel Terranova