Steven Stahlheber
Bonsall,CA
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 10 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages AV and automation expertise to manage job functions. Excellent communicator with focus on results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Technician/Programmer
S.A.V.V.E.
2019.12 - Current
- Installed, configured and programmed audio, video and automation systems.
- Installed & configured networks.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Worked with diverse types of weather and ground conditions.
- Completed job reports and logs immediately following service calls.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tracked and recorded parts and labor costs related to each service call.
- Researched and implemented new technologies and equipment.
- Tested components and systems to evaluate performance and identify concerns.
- Tested systems, noting issues and completing preventive maintenance.
- Supported design tasks with 3D modeling and drawings of facilities, infrastructure and systems.
Lead Technician
Viejas Casino
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Mentored junior technicians in maintenance, repair and reporting duties.
Programmer
Andrus Smart Technologies
2019.04 - 2020.03
- Installed audio, video and automation systems
- Installed and configured network systems.
- Debugged problems caused by hardware, operating systems software, application programs and network failures.
- Suggested new technologies and tools for enhancing product value and increasing productivity.
- Integrated data visualization media and tools to illustrate complex analyses.
- Worked independently
- Worked directly with customers
Lead Field Service Technician
5 North Media
2016.02 - 2019.04
- Discussed and recommended service options with customers and explained costs involved.
- Worked with diverse types of weather and ground conditions.
- Tested systems, noting issues and completing repairs.
- Installed and serviced commercial audio systems.
- Installed and serviced drive-thru systems.
- Installed and serviced commercial surveillance systems
- Tested systems, noting issues and completing preventive maintenance.
Education
Programmer - Automation Systems
Control4
Salt Lake City, UT10.2019
Associate In Engineering Technology - Computer Engineering Technology
Coleman University
San Diego, CA07.1998
Diploma - High School
Grossmont High School
La Mesa, CA06.1994
Skills
- Schematic Interpretation
- Blueprint Reading
- System Imaging
- Remote Support Management
- Telephonic Triage
- Product Testing
- Assigning Tasks
- Materials Testing
- Wireless Access Point
- Corrective Actions
- Electrical Mechanics
- Daily Progress Reports
- Video Surveillance Systems
- Practice Management
- Overseeing Technicians
- Hard Drives
- AC and Heating
- Setup and Installation
- Data Analysis
Certification
- Certified Programmer, Control4
- Certified Programmer, Rti
- Certified Programmer, Yamaha
- Certified Technician, ICRealtime
- Certified Instructor, Yang Tai Chi Chuan
Timeline
Head Technician/Programmer
S.A.V.V.E.
2019.12 - Current
Programmer
Andrus Smart Technologies
2019.04 - 2020.03
Lead Field Service Technician
5 North Media
2016.02 - 2019.04
Lead Technician
Viejas Casino
Programmer - Automation Systems
Control4
Associate In Engineering Technology - Computer Engineering Technology
Coleman University
Diploma - High School
Grossmont High School
- Certified Programmer, Control4
- Certified Programmer, Rti
- Certified Programmer, Yamaha
- Certified Technician, ICRealtime
- Certified Instructor, Yang Tai Chi Chuan