Randolph Fernandez
Easton,PA
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 10 years of experience. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Smart Home Programmer Lead Technician
Luxe AV Solutions
03.2022 - Current
- Utilize best practice on retro-fit solutions.
- Ensure proper installation, programming, and repair of top brands such as lutron lights / shades, savant / control4, lighting, thermostats, audio / video.
- Lutron Ra2 Certificate installer and programmer.
- Savant Programmer and installer.
- URC universal remote control Certificate installer
- Control4 Programmer and installer
- Read and interpret blueprints work closely with designers / contractors / homeowner throughout the entirety of the project.
- Troubleshoot networks, revert to signal flow for any irregular issues, and clarify any customer confusion with product education or usability tips.
Jr Electrician / Smart Home Intergrator
ASE
05.2019 - 05.2022
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Terminated wiring and connected circuits.
- Repaired systems, replaced malfunctioning parts and electrical installations.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Installed new electrical components and fixtures safely and tested systems.
- Professionally Install TV's using wire racks baluns and on certain occasions installing in-wall enclosures.
- Install in wall and in ceiling speakers, from brands like Kef to Sonance to Bowers & Wilkins.
Audio Video Technician
IDS
05.2016 - 05.2019
- Tested and calibrated audio and visual equipment to verify proper operation.
- Pulled and terminated variety of cables.
- Programmed URC systems as well as full install.
- Residential audio video trims, rough in.
- Mount TV's of all sizes outdoor / indoor.
- Install WAP inside / outdoors residence best placement.
- Snake wires in finished / unfinished homes to accommodate for baluns, ethernet, and spares for future use.
- Troubleshoot ISP issues contact service provider for customer.
Education
Network Admin - Information Technology
10.2015
● Design, install, configure, and maintain local area
networks.
● Perform backups and disaster recovery Plan,
coordinate and implement network security
measures to protect data, software, and hardware.
● Diagnose, troubleshoot, and resolve hardware, software or other network and system problems, and replace components if necessary.
Electrical / Low Voltage Certification - Electrical / Low Voltage
08.2014
• Electrical Principles. • Intercom Systems and Theory. • Basic Electronics• Signaling Systems. • Pipe Bending. •Telecommunication, CCTV & • Basic Electrical.
• National Electrical Codes • Contactor's and Relay
• Industrial, Commercial & Control Circuits Residential Wiring
• Motor Control Circuits Practices. • Security Systems
• Telecom • Programmable Logic
Controllers
Skills
- Panel / Rack Termination
- Schematic Interpretation
- Blueprint Reading
- Video Surveillance Systems
- Setup and Installation AV equipment
- Strategy Implementation
- Overseeing Technicians
- Customer relations
- Programming
Accomplishments
- Major Projects Include Million dollar homes
- Study Network Administration from ASA College, learned to diagnose, troubleshoot, and resolve hardware, software or other network and system problems, and design, install, configure, and maintain local area networks.
- Electrical/Low Voltage program at Apex Technical School.
- Successfully completed the 900-hour Electrician Certificate and received the Apex Top Tech Awards.
Certification
- Troubleshooting Training - Savant
- Accelerator Training - URC
- Electrical / Low voltage controls - Apex
Languages
Spanish
Native or Bilingual
Timeline
Smart Home Programmer Lead Technician - Luxe AV Solutions
03.2022 - Current
Jr Electrician / Smart Home Intergrator - ASE
05.2019 - 05.2022
Audio Video Technician - IDS
05.2016 - 05.2019
ASA College - Network Admin, Information Technology
Apex Technical School - Electrical / Low Voltage Certification, Electrical / Low Voltage
- Troubleshooting Training - Savant
- Accelerator Training - URC
- Electrical / Low voltage controls - Apex
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