IT infrastructure specialist skilled in Smart Hands support, network equipment installation, and structured cabling. Proficient in collaborating with technical teams to resolve issues and enhance system performance, with a commitment to maintaining ESD standards and quality documentation during multi-site deployments.
Overview
1
1
Certification
2
2
years of professional experience
Work History
SMART HANDS TECHNICIAN
INDEPENDENT TECHNOLOGY IMPLEMENTATION
Midwest, Illinois
02.2025 - Current
- Supported smart hands and field services for technology companies, service providers, and enterprise clients through WorkMarket and partner networks.
- Installed, swapped, tested, and commissioned network hardware, access points, POS systems, kiosks, displays, and peripherals.
- Carried out enterprise structured cabling work, including copper cable routing, RJ45/T568B termination, cable testing, tone tracing, and physical-layer troubleshooting.
- Assisted with Cisco Meraki, FortiGate, Cradlepoint, and Velocloud/VMware SD-WAN equipment; troubleshot Ethernet switch-port and connectivity issues.
- Deployed healthcare technology, POS/kiosk systems, and multi-site restaurant technology, including IDMB/ODMB displays, media players, HDMI, and network connections.
- Performed rack cleanup, cable management, equipment checks, hardware replacement, power and connectivity verification, and post-installation testing.
- Applied ESD-safe handling practices for sensitive electronic and network equipment and followed facility-specific safety and installation procedures.
- Coordinated with remote engineers and project teams; documented work orders, testing, site conditions, equipment changes, issues, and completion status.
Coordinate with remote engineers and project teams; document work orders, testing, site conditions, equipment changes, issues, and completion status.
Education
Master of Business Administration (MBA) -
University of Calabar
Nigeria
Postgraduate Diploma in Management (PGDM) - Public Administration
Univeristy of Calabar
Ibadan, Nigeria
Skills
Data Center Infrastructure
Hardware Installation & Replacement
Network Equipment Deployment
Equipment Commissioning
Rack & Equipment Organization
Cable Management
ESD-Controlled Environment Awareness
Wireless Access Points
Switches
Routers
Network integration
Switch-Port Troubleshooting
IP networking fundamentals
Structured Cable management
RJ45 Termination
T568B
Cable Testing
Cable labeling
Cable Routing
Connection testing
POS Systems
Kiosk Installation
Digital Signage
IDMB / ODMB
Media Players
Displays
Access Points
Network Peripherals
Hardware Replacement
Device Commissioning
Multi-site implementations
Networking expertise
Cable management expertise
Hardware expertise
Personal Information
Title: DATA CENTER TECHNICIAN | SMART HANDS | IT INFRASTRUCTURE | FIELD DEPLOYMENT
Availability: Available for shifts, weekends, and scheduled maintenance windows
Certification
OSHA 30-Hour Training, CCNA — In Progress, Business Analysis Certificate, IBM Product Management Certificate / Capstone, Project Management Training, ISO 9001:2008 Auditor Training, Microsoft 365, Business Model Generation, Digital Marketing
SELECTED DEPLOYMENT ENVIRONMENTS
Healthcare
Healthcare technology equipment
POS systems
Kiosks
Network connectivity
Hardware installation
Peripheral devices
Customer-site technical support
Food Service / Restaurant
IDMB / ODMB systems
Digital menu boards
Media players
Displays
HDMI
Hardware replacement
Commissioning
Enterprise / Commercial
Structured cabling
Network equipment
Access points
Switches
Routers
Rack organization
Cable management
Site infrastructure
Smart Hands / IT Services
Equipment replacement
Network troubleshooting
Cable testing
Device testing
Remote engineering support
Work orders
Site documentation
Issue escalation
TARGET ROLES
Data Center Technician | Data Center Technician I | Data Center Technician L1 | Smart Hands Technician | Apprentice Critical Operations Technician | Critical Operations Technician I | IT Infrastructure Technician | Data Center Operations Technician | Facility Technician
Timeline
SMART HANDS TECHNICIAN
INDEPENDENT TECHNOLOGY IMPLEMENTATION
02.2025 - Current
Master of Business Administration (MBA) -
University of Calabar
Postgraduate Diploma in Management (PGDM) - Public Administration