Joel Tippetts
Nampa,ID
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Handyman / Mechanic
Self-employeed
04.2023 - Current
- Improved client satisfaction by providing timely and quality handyman services for various home repairs.
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Enhanced property value for clients through professional landscaping, gardening, and outdoor maintenan
- Reduced safety hazards by promptly addressing electrical issues, repairing broken appliances, and fixing damaged structures.
Customer Service Representative
AT&T
04.2019 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
CSR Supervisor
SYKES Boise
04.2016 - 09.2018
- Increased team efficiency by providing ongoing coaching, feedback, and support to CSR representatives.
- Promoted a positive work environment by fostering open communication among the CSR team members.
- Coached employees through day-to-day work and complex problems.
- Oversaw escalated customer concerns, providing satisfactory resolutions in a timely manner.
Customer Service Representative
T-Mobile
04.2014 - 08.2015
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
GED -
Boise State University
Boise, ID01.1995
Skills
- Complaint Resolution
- Data Entry
- Information Security
- Call Management
- Product Knowledge
- Account Updating
- Money Handling Abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
Timeline
Handyman / Mechanic
Self-employeed
04.2023 - Current
Customer Service Representative
AT&T
04.2019 - 04.2023
CSR Supervisor
SYKES Boise
04.2016 - 09.2018
Customer Service Representative
T-Mobile
04.2014 - 08.2015
GED -
Boise State University
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